Senior Network Analyst

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Senior Network Analyst

Job Description

As a Senior Network Analyst, you will provide consistent levels of organizational and technical expertise necessary for the successful implementation, maintenance and support of the critical network and security infrastructure services across all global RBC Intranet (Core, LAN/WAN, Server Farm), Internet (Surfing, E-commerce), and Extranet environments. The primary responsibilities of this role is to provide advanced level technical support for troubleshooting, and implementing configuration changes across a variety of technology platforms. You will be regularly working with clients, business partners, escalation teams (implementation/engineering), and vendors to resolve incidents/problems, perform root cause analysis, and deliver infrastructure changes across the global RBC Enterprise (North & South America, Caribbean, Europe, Asia-Pacific).

What is the opportunity?

As a Senior Network Systems Analyst you will provide consistent levels of organizational and technical expertise necessary for the successful implementation, maintenance and support of the critical network and security infrastructure services across all global RBC Intranet (Core, LAN/WAN, Server Farm), Internet (Surfing, E-commerce), and Extranet environments. The primary responsibilities of this role is to provide advanced level technical support for troubleshooting, and implementing configuration changes across a variety of vendor platforms. You will be regularly working with clients, business partners, escalation teams (implementation/engineering), and vendors to resolve incidents/problems, perform root cause analysis, and deliver infrastructure changes across the global RBC Enterprise (North & South America, Caribbean, Europe, Asia-Pacific).

What will you do?

Responding to network event and incident escalations from the first-level support Service Desk, internal/external clients and business partners

Performing root cause analysis with vendor engineers and escalation teams for major incidents and recurring problems, and implementing permanent solutions

Managing the team’s ServiceNow incident/problem/change ticket queues in accordance to established SLAs

Execution of network and security infrastructure configuration changes across the global enterprise

Performing audits for consistency in Network Management Systems, documentation, and configuration

Creating/improving support documentation and ensuring shift reports are documented and kept up-to-date for major network-related outages

Participate in 24 x 7 on-call rotational shifts including evening and night shifts.

Participating in meetings and training sessions to review and understand new technology and service deployments

What do you need to succeed?

Must Have

Excellent understanding of TCP/IP, including packet inspection/protocol analysis using packet analyzers for troubleshooting is highly desired

Solid understanding and troubleshooting capability of L2/L3 protocols (ARP, HSRP, VRRP, STP, BGP, VRF, OSPF, VPC) in a Cisco environment

Good understanding of application protocols such as DNS, DHCP, HTTP, FTP, TLS, etc.

Knowledge of security concepts such as NAT/PAT, IPSEC, SSL, DDoS, IP Spoofing etc.

Excellent understanding of the OSI model

Experience working with the following network and security appliances/vendors:

Load balancers (F5 LTM/GTM, Citrix Netscaler),

Firewalls (Nokia Check Point, Palo Alto)

Cisco IOS & NX-OS based routers & switches

Working knowledge of Arista, Cisco ONS 15454, Symantec ProxySG/SSLV, FireEye MPS, Arbor Pravail, Cisco Firepower IDS, Infoblox, Neustar, Cisco ACI. Ciena Optical, Juniper Pulse Secure, Fortinet FortiGate, Akamai CDN is considered an asset

Nice to Have

Sound understanding and working knowledge of Cisco UCS, FCoE, VSAN, VDC, vPC, VXLAN, OTV, Cisco ACI, VMware is considered an asset

College diploma or University degree related to Information Technology, with a focus on Telecommunications

CCNP R&S/DC certification or equivalent level of knowledge

Fluency in programming languages and automation tools (Python, Ansible, etc.) is considered an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Opportunities to building close relationships with clients

Access to a variety of job opportunities across business and geographies

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

RBC exige, à titre de condition d’emploi, que tous les candidats retenus aux États-Unis ou au Canada soient entièrement vaccinés contre la COVID-19 avant leur date d’entrée en fonction. Il est possible qu’ils aient à présenter une preuve vaccinale. Des mesures raisonnables d’adaptation sont offertes lorsque la loi l’exige

Job Summary

Address:
TORONTO, Ontario, Canada

City:
CAN-ON-TORONTO

Country:
Canada

Work hours/week:
37.5

Employment Type:
Full time

Platform:
Technology and Operations

Job Type:
Regular

Pay Type:
Salaried

Posted Date:
2022-07-18-07:00

Application Deadline:
2022-07-20-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.