Patient Communication Representative- Physician Referral

Make a significant contribution to a world-class health organization. Help maintain our reputation for outstanding patient and customer satisfaction. Experience a high level of personal and professional rewards. UCan do all this and more at UCLA Health.

Our brand-new call center in Irwindale is now open, featuring state-of-the-art telecommunications and computer information systems. We’re looking to you to provide a high level of patient services over the telephone for assigned practices or service areas. You will serve as the initial point of contact guiding callers to the appropriate clinic/service. This will also involve utilizing our Electronic Medical Records system to communicate patient care and schedule appointments effectively and efficiently. You must maintain a high level of customer service, sense of urgency, reliability, data entry, active listening and proper phone etiquette. You will float and be required to multi-task varying assignments, depending on departmental needs.

UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers and other ancillary locations throughout metro Los Angeles as well as the David Geffen School of Medicine. We are Los Angeles’ trusted provider of exceptional, compassionate patient care as well as an international destination for the finest in medical treatment. If you’re looking to experience greater challenge and fulfillment in your career, UCan at UCLA Health.

We’re seeking an exceptional customer-focused critical thinker with:

• Flexibility in working various hours and assignments based on operational needs
• Readily accepts work assignments and changes within UCLA Health in a positive manner
• Outstanding communication, interpersonal, mulit-tasking and analytical skills
• The ability work well with minimal supervision in a high-volume environment
• Skill in working with diverse populations (patient, staff, physicians)
• Proven ability to remain composed and professionally under difficult situations with a strong team approach
• PC proficiency with various Windows applications
• Knowledge of phone systems and technology
• Skill in recognizing and responding to emergency/high-priority situations

*Prior referral and authorizations experience*

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.