Telecommunications Team Member

The Telecom Member serves as a technical operations representative to our customers in installing and maintaining voice and data products. Responsible for the installation, modification, testing and servicing of voice and/or data communication/telecommunications equipment. This position serves in the Huntsville, AL area.

Key Responsibilities:

• Completes moves/adds/changes by reviewing customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram
• Following industry standards, maintains voice and data networks by running, pulling, and terminating cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and building ironwork and ladder racks, establishing connections and integrations
• Documents network by labeling equipment and cables
• Maintains, installs, moves, removes, and test copper, coaxial, and fiber optic cable.
• Installs communication closet equipment such as racks, cable trays, conduit, and cables.
• Verifies service by testing circuits, equipment, and alarms by identifying, correcting, or escalating problems
• Responds to service requests, troubleshoot, isolate, and repair voice and data problems
• Inspects and performances routine maintenance in manholes, such as draining water
• Assists with repair, securing, and replacement of all cable-related defects within manholes
• Inspects telephone poles, pedestals, handholes, and other outside plant infrastructure. Reports deficiencies and makes repairs as necessary or escalates as needed
• Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation
• Maintains customer rapport by listening to and resolving concerns and answering questions
• Maintains safe work environment and conditions by following codes, standards, and legal regulations
• Attends training sessions as required
• Additional responsibilities as position requires

Knowledge, Skills & Abilities Required

(education, experience, technical skills, communication skills, customer focus, time management skills, independence, and accuracy)

• High school education or equivalent
• One year of experience on maintenance, installation, testing, and repair of telecommunications equipment and systems
• Experience with requisite tools and test equipment, to include Fusion Splicers.
• In depth knowledge of OSP network drawings, route maps, interpreting fiber test results, fiber optic network infrastructure, engineering design and construction, and the ability to work cross-functionally to monitor network performance.
• Effective oral and written communication skills
• Have the ability to lift and/or maneuver loads weighing 50 pounds or more
• Must be able to maintain a valid driver’s license

Job Type:

Full-time

Job Type: Full-time

Pay: $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Huntsville, AL 35802: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Telecommunication: 1 year (Required)
• OSO Network Drawings: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: One location