Senior Telecommunications Analyst -74627

Facility: Bellevue Hospital

Key Job Responsibilities

• Perform monthly invoice analysis, validation, and payment approval on all land, long distance, data and wireless invoices to ensure compliance with vendor contracts.
• Maintain the emergency telecommunication documentation
• Maintain PBX hardware procurement
• Perform monthly wireless audits to determine if we should select a more cost-effective plan, or need to update our mobile catalog, and communicate concerns to managers.
• Review and report all monthly mobile device equipment purchase
• Review and report monthly international charges for mobile device
• Reconcile mobile device equipment to ensure billing not occurring on terminated/retired employee equipment
• Track and resolve billing disputes/discrepancies with various carriers; present escalation issues, status reports and findings to Director.
• Mobile device procurement
• Research past due Telecom services balances to ensure they are cleared in a timely manner, and ensure credits are received and applied
• Maintain an accurate inventory of all telecom circuits, numbers, and equipment.
• Responsible for the provisioning and decommissioning BB, and smartphones.
• Work directly with vendor to resolve claims in an accurate and timely manner.
• Manage Remedy ticket queue for both PBX an mobile device
• Perform project and non-project related tasks and activities to support team goals and objectives
• Manage mobile phone recycle and inventory program.
• Maintain telecommunication emergency redirect services.

Required Skills * 5 to 6 years proven experience in the Telecom field, including a broad knowledge of various telecom products, services, and technology.
**

• 3 to 4 years proven experience in Telecommunication Expense Management (TEM) and Wireless Expense management (WEM): specifically, a solid understanding of carrier billing systems; telecommunications invoicing, technical communication, circuit provisioning, configurations pricing methods, and contracts.
• Proven experience working with local, long distance, wireless, and specialized carriers.
• Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight.
• Excellent problem-solving skills with a proven track record of working independently, as well as within a team environment; Ability to overcome obstacles, prioritize, and manage workload.
• Solid expertise with carrier’s portals; including opening circuit tickets when issues arise.
• Strong written and verbal communication skills for contact with customer, managers, and vendors to obtain and interpret a variety of information.
• Ability to work in a fast-paced environment.
• Strong analytical skills; with advanced Excel expertise is a must.
• Advanced knowledge of Visio

PREFERRED QUALIFICATIONS FOR THE JOB:

EDUCATIONAL LEVEL:

• College Degree or equivalent

KNOWLEDGEABLE IN:

EQUIPMENT/MACHINES OPERATED:

• General Office equipment (computer, scanner, printer, phones)

YEARS OF EXPERIENCE:

• 5 to 6 years proven experience in the Telecom field, including a broad knowledge of various telecom products, services, and technology.
• 3 to 4 years proven experience in Telecommunication Expense Management (TEM) and Wireless Expense management (WEM): specifically, a solid understanding of carrier billing systems; telecommunications invoicing, technical communication, circuit provisioning, configurations pricing methods, and contracts.

OTHER PREFERRED SKILLS:

• Microsoft Suite
• Budgeting
• Database Management

ALL NYCHHC EMPLOYEES MUST BE FULLY VACCINATED

Job Type: Full-time

Pay: $63,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New York, NY 10016: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Telecom: 5 years (Required)
• Telecomm Expense Management: 3 years (Required)

Work Location: One location