NOC Analyst

Summary

• Candidate will be familiar with the telecommunications network design and architecture and will generally work independently under normal supervision.
• Incumbents will participate on project teams to provide support for the implementation of new systems and in the diagnosis of network problems.
• Incumbents will participate in discussions with vendors and service providers in order to assist in the diagnosis and resolution of network problems.
• This individual will provide a secondary technical support role on a major network system and may provide support for other, smaller systems. Incumbents will have a general knowledge of design standards, applicable regulations, and codes and will strengthen these skills as they work within this level.
• Incumbents will be familiar with and gain an increased knowledge of the technical support requirements and procedures for the specific technologies and equipment supported including the provisioning of services, system documentation requirements, and asset management requirements.
• Incumbents will conduct trend analysis and capacity analysis to anticipate changes in the business environment and take appropriate action.
• Experienced Incumbents are expected to train new candidates and may occasionally guide the work of Associates.
• Incumbents are expected to keep abreast of changing telecommunications regulations and technologies.
• Technical certifications may be required depending on the specific role.

Education, Experience, & Skill Requirements

• High School Diploma minimum requirement; prefer advanced degree
• Experience – 1+ year in a Network Operations Center or a network-focused support role
• General knowledge of Telecommunications Network Design and Architecture, Equipment
• Willing to work extended hours as needed

Job Type: Contract

Pay: $18.00 – $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Dallas, TX 75202: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you okay going onsite?
• Do you have Prior NOC expereince?

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location