Helpdesk Co-Ordinator – Fm

Bouygues Energies and Services has an exciting opportunity for an experienced Facilities Support Co-ordinator (Helpdesk) to join our Facilities Management team at three secondary schools in Peterborough. This is a full-time permanent position working 40 hrs p/week from 8am-5pm.

The role:

• Reporting to the Senior Contract Administrator
• Support the contract team by undertaking a professional, efficient and comprehensive facilities administration and operations support role to ensure contract compliance and customer satisfaction.
• Support the full Helpdesk service to the contract provided by the NOC. Oversee management of all communications to ensure all requests/issues are accurately captured and recorded on Maximo by the remote team.
• To support all Planned and Reactive works ensuring work is correctly scheduled to the Operations Team via hand-held devices and assisting with updating Maximo where required.
• To manage all invoice requirements, checking validity against advice/delivery notes and Purchase Orders.
• To overview Annual PO records to support budget planning and ensure repeat instructions where required.
• To assist in the preparation of correspondence, reports, tenders, presentations and other documents as required, maintaining confidentially at all times.
• Working 40 hours per week, Monday to Friday from 08.00 to 17.00

The person:

• Previous administration experience and good IT skills (able to use emails, management systems, databases, Maximo/CAFM, etc.) essential, previous experience on an FM helpdesk beneficial
• Excellent communication skills, both oral and written
• Able to work as part of a team and autonomously
• Well organised and able to prioritise a busy workload
• Able to multi-task in a busy work environment
• Valid driving licence – must be flexible to travel between sites

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.