Hospital Operator

Description

Hospital Operator – Telecommunications Department – (0.6 FTE) This position typically works (3) three night shifts during weekdays/weekends at Providence St. Vincent’s Medical Center located in Portland, Oregon.

Apply today! Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.

Operates telecommunications console in placing, receiving and relaying calls. Answers all incoming calls for Physicians Answering Service and follows each physicians procedure. Performs paging, code announcements and other duties in accordance with approved policies and procedures.

Use of the following equipment/systems

• AT&T Switchboard.

• Voice Paging System.

• Cellular Systems.

• Hospital Alarm Fire Code Systems and other safety & security alarms.

• Personal Computer, STAR Patient Care.

• Copy/Fax machines.

• Amcom Paging System.

Responsible for

• Activates pages as requested for physicians, medical personnel and emergency services for codes, emergencies and other needs.

• Prepares daily call schedule and duty assignments for various departments using Excel.

• Communicates effectively with compassion and sensitivity, anticipating the needs of patients, families, physicians and their office staff, co-workers, supervisors and other hospital departments.

• Provides superior customer service through telephone or personal contact that consistently meets and exceeds the expectations of patients, visitors, physicians and PHS staff.

Preferred qualifications:

• Coursework/Training: College-level coursework
• Healthcare experience in a hospital setting, health insurance or medical office
• Multi-line phone experience
• Hospital or large business switchboard experience
• Clerical and computer experience
• Excellent public relation skills
• Excellent customer service skills.
• Ability to work independently and to use good judgment.
• Ability to respond to emergency situations quickly and accurately.
• Keyboarding skills 30 wpm
• Knowledge of Microsoft Word/Excel and related software.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

“Providence will provide the best care and service to every person, every time.”

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits — see our website for details http://www.providenceiscalling.jobs/rewards-benefits

About Us

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Requsition ID: P362878

Company: Providence

Job Category: Administrative Support

Job Function: Administration

Schedule: Part time

Shift: Night

Career Track: Admin Support

Department: 5002 PSVMC TELECOMM

Address: OR Portland 9205 SW Barnes Rd