Telecom / Telephony Specialist

Job Brief

We have a vacancy of Telecom / Telephony Specialist in our company, Chartis Federal. This vacancy is based in Battle Creek MI. Please go through the job detail mentioned below.

Position Title: Telecom / Telephony Specialist
Company: Chartis Federal
Work Type: Full Time
City of work: Battle Creek MI
Salary:
URL Expiry: 2022-08-26
Posted on: jobsintelecom.net

Job Detail

Chartis Federal is a systems engineering and integration firm that specializes in mission-critical IT and communications for law enforcement, homeland security, and defense. We have served as the prime contractor for over $150M of task order awards, and today have more than 80 staff in 17 states providing services and solutions across the globe. With year-over-year growth, Chartis has been a member of the Washington Technology FAST 50 two times and ranked on the Inc. 5000 five consecutive years. Our mission is to keep America’s heroes safe and connected – on the battlefield, on the border, and in our backyards.

Please note: this position is contingent upon award of the contract to Chartis and client acceptance of our proposed staffing plan.

Responsibilities

• Support the phone system and equipment: coordinate General Services Administration (GSA) password resets on the phone system; install and move phone extensions as requested; maintain an accurate inventory of all phone lines in the call center; conduct initial testing and repair of all phones in the call center; conduct initial testing and repair of audio recording system for radio dispatch and emergency phone calls; ensure all channels are labeled and recording correctly in the recording system; connect new recording channels as needed; and assist in coordination and repair of recording equipment.
• Assist the call center managers and end users with solutions to technical problems and implementations of telecommunications hardware, software, operating systems, utilities, networks, and data communications specific to Call Center ACD and IVR.
• Manage telecommunications systems that include Nortel Norstar Integrated Communication System, multiple configurations of stations and trunks including analog loop, POTS, T1, BRI, PRI, analog DID, and analog E&M, which also supports advanced applications, such as voice messaging, unified messaging, digital networking, and basic and enhanced call centers.
• Monitor and evaluate PBX operation through the eventual long-term goal of converting fully to Voice over Internet Protocol (VoIP) technology.
• Maintain, monitor, and analyze dial tone circuits. Serve as main contact for user inquiries regarding voice communications equipment use, capabilities and on-site troubleshooting.
• Provide user support and guidance for telecom related issues including voicemail lock-outs and resets.
• Assist in evaluating the facility’s telecommunication needs, gathering data, soliciting support and planning for service needs as they are determined.
• Coordinate changes in voice communication requirements caused by changes in the business needs of the client.
• Implement and manage call accounting and telecommunications management systems.
• Assist in reviewing plans and performance to ensure that are in conformance with organizational guidelines, procedures, and requirements.
• Manage, troubleshoot and resolve issues with all D-mark blocks and junctions within the Nortel system.
• Support the UPS system and equipment: ensure UPS system is maintained with accordance to contract specifications; check batteries on a regular basis; and verify that all equipment maintained is UL compliant.
• Assist in repair and maintenance of any additional electronic systems included within the call center.
• Provide a monthly report on all service work accomplished during the previous month by the 5th work day of the month following the performance of the work.

Required Qualifications

• 5+ years experience plus a bachelors degree; or 7+ years experience without a degree
• Basic understanding of electronics & signal flow
• Punch blocks
• PBX basic maintenance
• Basic phone wiring
• Troubleshooting with telephone testing equipment

Preferred Qualifications

• Nortel Norstar experience and/or certifications
• Radio communications experience, particularly LMR
• Government telecommunications experience

Security Clearance

• Must be able to pass a background investigation and obtain a Public Trust clearance.

Chartis is an equal opportunity employer and employs qualified individuals regardless of race, religion, color, sex, national origin, age, disability, or any other classification proscribed under applicable law. We participate in E-Verify.

Job Type: Full-time

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