Telecommunications Network Technician

Pomeroy is looking for a skilled professional for a 3 month contract. The appropriate candidate will be providing voice and network support. Must provide proof of COVID Vaccination

Responsibilities:

• Work directly for the customer in whatever Network or Voice requirement is needed at the time.
• Support Cisco networking hardware.
• Participate in the implementation of new or refreshed networks
• Work daily Incident and service requests Service Now tickets: analyzing, troubleshooting, completing remediation efforts to resolve network device and Local Area Network issues with the assistance of the Network Engineer.
• Support the completion of changes and maintenance within approved Maintenance Windows
• Follow process and procedures for wiping equipment with the assistance of the Network Engineer for equipment to be returned to storage or a vendor
• Support Cisco & Avaya VOIP PBX, voice mail phone system.
• Trouble shooting customer connection issues, configuring jacks, installing/repairing phones
• Expertise in working with analog circuits used for alarms, modem lines for monitoring, emergency phones, security lines
• Position supports all of the digital circuits as well as the wireless access points located throughout the site.
• Provides site Smart hands support for network and voice engineers
• Participation in the On Call rotation to provide 24/7 Network & Voice system support

Duties

• Onsite resource position responsible for service installation and turnup. Coordinates, tests, turnups of regulated network services circuits, configures equipment (I.E. Voice related), and tests application of new service installation.
• Installs primary product equipment (Voice & Data) and associated support devices.
• Perform general administrative requirements pertaining to timesheets, inventory records of equipment and ticketing system (SNOW).

Requirements:

• 3+ years implementation and support of network equipment
• Cisco hardware support
• Cisco & Avaya VOIP PBX support
• Troubleshooting customer connection issues
• Experience with Service Now tickets: analyzing, troubleshooting, completing remediation efforts to resolve network device and Local Area Network issues with the assistance of the Network Engineer.
• Expertise in working with analog circuits used for alarms, modem lines for monitoring, emergency phones, security lines

Schedule:

• Mon-Fri 8am-5pm

• Must be available for on-call rotation schedule (Usually no more than once a month)

Job Types: Full-time, Contract

Pay: $27.00 – $30.00 per hour

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Monday to Friday
• On call

COVID-19 considerations:
Must provide proof of COVID Vaccination

Ability to commute/relocate:

• Tucson, AZ 85706: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Network support: 3 years (Required)
• Telecommunication Support: 2 years (Required)
• Cisco or Avaya Troubleshooting: 2 years (Required)

Work Location: One location