Client Management Consultant – Telecommute

UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.(sm)

Job Purpose

• Works with AMT to consult as the high-level strategic manager for an assigned book of business
• Creates, builds and maintains relationships to enhance the client’s partnership with UnitedHealthcare
• Responsible for creating, leading and executing a service/adoption strategy for assigned book of business
• Partners with the AMT to deliver continuous improvement in operating efficiency, accountability, and financial performance that the competition cannot match
• Oversees strategic network development opportunities by creating a client-specific strategy
• Understands the client’s business model and partners on growth strategy (includes open enrollment)
• Our business continues to evolve and change and in order to respond to these changes CSI will remain committed to a flexible work force allowing positions to evolve and change to respond to the needs of our business.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage ongoing relationships and service delivery to clients for one or more accounts. Contribute to increasing member and client NPS satisfaction scores
• Act as outward-facing resource for assigned accounts, typically with direct client contact
• Represent client internally and coordinate with other functions to implement client systems, complete projects, and address ongoing service needs
• Predict emerging customer needs and develops innovative solutions to meet them
• Solve unique and complex problems with broad impact on the business
• Participate in the development of business strategy and manage business plans to achieve objectives
• Focus on customer needs and provides feedback to Strategic Client Executive (SCE) and internal Account Management Team (AMT) for future growth and opportunity
• Partners with SCE to support new product and membership opportunities by researching implications for specific clients and analyzing data
• Align clients’ needs against our portfolio of solutions and products
• Develop plans that anticipate short- and long-term business demands
• Develop and deliver presentations including tailored messages to audience and effectively using media
• Understand assigned customers’ business models and provide consultation for product strategy, funding strategies, network strategies, claim cost control and service strategy partnering with underwriting as needed
• Work with internal areas to build consensus for ideas, plans, actions and to initiate improvements, implementing them flawlessly
• Participate in renewal planning, negotiation, and profitability levels working with underwriting and strategic accounts as needed
• Identify and implement process and service improvements for assigned accounts and proactively engages matrix partners when appropriate
• Engage in analysis of whether a pilot add value to the Client. Actively leads relevant discussions to understand risk, helps to develop customer specific strategies for implementation and oversees required activities.
• Project Management Responsibilities
  • Provide a high level of expertise with product knowledge and system interfaces
  • Influence change across organizational boundaries
  • Lead large, complex projects to achieve key business objectives
  • Influence senior leadership to adopt new ideas, products, and/or approaches
  • Understand that project work have segment wide impact
• Team Management Responsibilities
  • Function as a senior-level team member within regional Client Services team coaching and mentoring team members, as needed
  • Act as a leader within the AMT by coaching, mentoring and sharing best practices with the entire AMT
  • Translate highly complex concepts in ways that can be understood by a variety of audiences
  • Direct cross-functional and/or cross-segment teams

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you be interested in.

Required Qualifications:

• Bachelor’s Degree for formal education or at least 10+ years of health care business experience or related background with proven track record focused on establishing and maintaining customer relationships in a service delivery organization
• 8+ years of previous account management/servicing experience, proficient working knowledge of healthcare and healthcare products, demonstrated strategic thinking and planning skills that come from hands-on experience
• Knowledge of health insurance industry, products and services, and managed care environment
• Extensive knowledge of internal processes and resources (claims, eligibility, contract, underwriting, reporting, financial analysis); understand how the organization works and knows how to get things done both through formal and informal channels. Ability to navigate UnitedHealthcare organization
• Superior customer-service orientation along with both excellent verbal and written communication skills
• Ability to travel 25% of the time
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we’re presented with an opportunity to make a difference on a scale we couldn’t imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you’ll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You’ll help write the next chapter in the history of health care. And you’ll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.(sm)

Colorado, Connecticut or Nevada Residents Only : The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.