Voice Project Manager

Exciting 6 months + W2 Contract role in either Sacramento or Rocklin, CA. Candidate can sit and work mostly remote but must be able to travel locally in own vehicle when requested

There is the potential for contract to hire!

Description:

• The Implementation Project Manager plays a vital role in ensuring the high-quality, timely delivery of various telecommunications solutions for the Business Services segment. The primary role of this position is to manage various internal teams for the coordinated delivery of services (products) while providing clear, timely, and professional communications with external customers and various internal partners.

Additional Notes:

• Absolutely must have skills:
• Software: Microsoft suite
• Business processes: Project Management
• Interpersonal: Customer facing PM experience
• Technical: General Telecom

• Work Schedule and number of hours expected each week: M-F full time.
• Specific experience: Telecom Project Management

Responsibilities Include:

• This is an end-to-end Project Management position that will manage all aspects of projects as assigned to support the completion of Business Services customer orders. They will be the customer’s single point of contact throughout the process and be responsible for providing our customers with timely, accurate, and professional communications throughout the life of the service delivery process.
• Plans and tracks multiple projects; addresses resource planning and allocation issues; manages task delegation to accomplish project goals and objectives; provides ongoing status reports to the customer and internal project team members; provides timely updates in the appropriate workflow/support systems, and participates in process improvement programs as requested.
• Coordinates the project details with all stakeholders, internal and external, which may include the following: Customer, Customer’s Vendor(s), Sales, Sales Agents, Sales Engineers, Field Technicians, Construction Managers, Engineers, NOC technicians, Building Access or Right Of Entry Team, Billing support personnel, and others as required.
• Proactively monitors project progress identifying and resolving potential challenges to meet or exceed customer expectations. Escalate any orders with the appropriate party that may become in jeopardy or considered critical. This escalation includes ownership of the issue while providing timely updates until resolved.
• Target order completion dates according to the customer’s requested due date or according to standard intervals by order type or serviceability/build type.
• Provides accurate estimates of project completion dates in order to forecast the anticipated revenue impact for the company.
• Responsible for the proper close out of the service order(s) with the customer and within the appropriate systems in accordance with company policies and procedures and provides any formal documentation required to the customer such as completion notices and customer support information.
• Perform other duties as assigned.

Qualifications:

• Required Qualifications:

• High School Diploma
• 5+ years of equivalent, relevant work experience in service delivery of telecommunication services.
• Previous experience in telecommunications sales support, order fulfillment or customer facing role.
• Services installed/supported should include Dark Fiber and Dedicated Internet Access/IP Transit

Preferred Qualifications:

• Associates or Bachelor Degree preferred.
• Knowledge of CRM and/or project management software.

Job Type: Contract

Pay: $1,600.00 – $1,800.00 per week

Benefits:

• 401(k)
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• This is a 6 months + W2 Contract role in either Sacramento or Rocklin, CA. It can be mostly remote but travel to local client sites may be required

Please confirm you are able to work on this basis?

• Please summarize your experience managing complex VoIP (SIP/PRI/Analog) and Hosted Voice services.

Work Location: One location