Telecoms Helpdesk Engineer

ITECCO


Job Summary

ITECCO, is currently hiring on a vacant job post of Telecoms Helpdesk Engineer based in Birmingham England United Kingdom. Please read the job detail carefully before applying.

Job Title: Telecoms Helpdesk Engineer
Company Name: ITECCO
Job Type: Full Time
Job Location: Birmingham England United Kingdom
Salary:
Job Link Expiry: 2022-10-19
Posted on: jobsintelecom.net

Job Detail

Job Description

Role: Telecoms Helpdesk Engineer

Location: Birmingham

Salary: £33K DOE + Company Car

One of my best clients is looking to add a Telecoms Support Desk Engineer to an already thriving team based in Birmingham on a full-time basis. The successful applicant must have experience working on a support desk and have knowledge of PBX, VoIP, Cloud Voice, connectivity, and networking.

Benefits:

  • 28 Days Holiday
  • Company Car
  • Company Bonus
  • Fantastic Progession Opertunitys

Role Responsibilities:

  • Supporting clients on a variety of Hosted & Fixed telephone systems throughout the UK.
  • Daily interaction with customers, so excellent communication skills and a professional approach are vital.
  • Enhance customers’ experience by always exceeding their expectations and by fulfilling our best practices.
  • Ability to use initiative to problem solve in a calm and logical way.
  • Ability to carry out initial diagnostics for resolution on a network or Telephony scenario.
  • Ambition to evaluate a customer scenario/ problem and provide a resolution or escalate to 3rd line support.
  • Great customer service skills.
  • Knowledge & experience programming telephone systems.
  • Hosted VoIP and SIP telephony understanding.
  • Knowledge of Mobile applications and PC/Server software installation.
  • Knowledge of IP networks.
  • Previous experience remotely supporting and programming for clients using remote access utilities.

Skills:

  • Gamma Horizon
  • Splicecom
  • Panasonic
  • NEC
  • Mitel

This opportunity is a fantastic way to get on board with an award-winning telecoms company. If this role sounds like the right fit for you, then please apply now by sending your CV to jordan . regan @ itecco . co . uk
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