Network Operations Center Manager

Job Details

Metronet has an immediate opening for a Remote Network Operations Center Manager

At Metronet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment. We value work-life harmony and your ability to manage your workload – that’s why this role is 100% Remote.

We’re looking for motivated, self-starters to join our team and help us build upon our culture!

Why Metronet?

We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most – your family.

Total Rewards:

• 80% of Medical premiums paid for by the company
• Company-paid Disability and Life insurance
• EAP (Employee Assistance Program)
• 401(k) company match dollar for dollar up to 6%
• Equipment and resources provided on day one
• Opportunities for advancement
• Professional development programs
• Associate perks and discounts
• Discounted MetroNet service in our serviceable area
• And more!

Job Summary:

The Network Operations Center Manager provides direction, leadership, and supervision of the NOC Technicians during daily monitoring, repair, and maintenance activities. The NOC operates 24 hours a day, 7 days a week with Management oversite in support of the team. The Metronet NOC is responsible for the Voice, Video, DWDM and IP Network that supports customer service.

What you will be doing:

• Responsible for the daily oversight and support of Metronet NOC technicians, providing direction on workload priorities, ticket queues, and technical assistance as required.
• Act upon network events with a high sense of urgency and customer care
• Provide technical assistance and guidance during network events, engaging next level technical resources and management as appropriate
• Communicate with customer and partner-provider NOC management and technical personnel in order to quickly resolve network issues and restore service
• Escalate effectively during network events, as well as maintain order in a high-pace network environment
• Ensure accurate and regular communications to Metronet associates and customers during network events.
• Ensure that NOC personnel are implementing effective Event and Incident Management processes to detect and resolve service outages and degradations as quickly as possible and are returned to normal service levels.
• Ensure timely response to customer inquiries for assistance, and request for RCA reports.
• Ensure an effective problem management process exist to remedy underlying situations that cause events and Incidents.
• Participant in Network Operations Center staffing and operations to include hiring, work scheduling, performance management, rewards and recognition, training, and career development.
• Participant in process/procedure development and best practices as it pertains to network monitoring, ticketing, and trouble resolution
• Ensure all technicians remain proficient; identify training for each skill set providing progress reports on operation team training and certifications
• Provide leadership and direction to NOC, field, and engineering associates in pursuit of network reliability and integrity to minimize any service disruption and maximize system availability

What You Need For This Position:

• Successful candidate will have a solid understanding of Ethernet & IP/MPLS protocols and prior experience with DWDM/core transport networks.
• Successful candidate will have prior hands-on experience with EMS, NMS, ticketing systems, and other network tools.
• Experience with Nokia, Adtran, Calix, Cisco and/or Juniper equipment is a plus.
• Knowledge of Metasolve M6 workflows, tasks, CLRs, and best practices is desirable.
• Must enjoy a dynamic a continually changing work environment and willingness to adapt to changes in priority and focus.
• Willing and able to work any shift in a 24x7x365 environment.
• Clear and concise verbal/written communications skills is essential
• 5+ years working in a NOC environment in the telecommunications industry.
• Bachelor’s degree or equivalent experience in telecommunications, electronics, computer science or business.
• Knowledge of ITSM principles and methods is desirable.
• Experience with knowledge systems is desirable.
• Professional attitude

Find out what it means to love your career and apply now!

MetroNet is an EQUAL OPPORTUNITY EMPLOYER

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