Service Designer

• 10+ years work experience

• ITIL foundation/Intermediate/masters certified

• Excellent communication skills, basic facilitation, with collaborations skills, able to communicate and building confidence to operate at all levels

• Ideally a working knowledge of telecom domain particularly BSS

• Self-motivated, able to work with significant autonomy

• Creative thinker, able to generate and deliver on improvements to working practices

• Understand what great Service looks and feels like and pre-empt service issues before they arise

• Understand who your customers are and their needs

• Ability to influence peers and project team members

• Collaborate with suppliers via the most appropriate communication style

– Develop stakeholder relationships and build networks to achieve short- and long-term goals.

• Strong presentation, verbal and written skills

• Knowledge of Sparx, BMC Remedy and Service Now tools a plus

• Knowledge of Digital, Network, Channel services a plus