Jr. Telecom and Mobile Device Management Specialist

Evolveris seeking a Junior Telecom and Mobile Device Management Specialist supporting our client on their site located in San Francisco, CA.

Essential Job Duties and Responsibilities:

Seeking a junior level experienced specialist to support the team that manages NEC PBX systems, Cisco TelePresence systems, and Mobile Device Management application. The ideal candidate should be able to research, design, implement, manage, and support all Cisco telepresence systems, NEC PBX and supporting servers, and MDM servers and endpoints. The candidate will be dedicated to supporting these systems but will be required to support other operational tasks as needed. Must be able to work collaboratively with excellent verbal and written communication skills among diverse teams.

• Daily operational support when requested by the manager
• Maintains up-to-date documentation for all related processes
• Performs work in a customer service-oriented manner and maintains a professional approach regarding all matters
• Remains adaptable and flexible in acceptance of changes in techniques and procedures

Minimum Qualifications and Requirements:

• Support maintenance of existing systems
• Support helpdesk team as required
• Collaborate with the security team to harden systems
• Support effort to upgrade or replace systems as required
• Create and maintain supporting documentation

Support Mobile Device Management application

• Provide daily administrative support for MobileIron (current solution)
• Troubleshoot and resolve server and endpoint issues
• Support the maintenance and management of MobileIron servers at multiple locations
• Perform MobileIron failover testing
• Assist effort to upgrade or replace existing MDM solution if required
• Assist in the Creation and maintenance of supporting documentation

Highly desire two of three of the following requirement:

• Minimum 2 years of experience working with Cisco TelePresence
• Minimum 2 years of experience with MobileIron or similar Mobile Device Management applications i.e. Airwatch, Good technology, Intune, Jamf, etc.
• Minimum 2 years managing and supporting NEC PBX systems

In addition:

• Good working knowledge of server and desktop operating systems
• Good oral and written communication skills and demonstrated ability to document and present configuration and design documents to team when requested
• Professional work environment, in both dress code and behavior

Education:

• Bachelor’s degree in IT or related field preferred

Training and Certifications: Desirable certifications include (Not Required)

• Cisco Certified Specialist – Collaboration Core
• Solutions Expert (MCSE)
• Microsoft Certified Professional (MCP)

Job Type: Full-time

Pay: $90,000.00 – $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
As a federal contractor and employer of more than 100 employees, we are compliant with the President’s COVID-19 Action Plan for a Safer Workforce and Executive Order 14043. The successful candidate must provide proof of full vaccination for this position.

Ability to commute/relocate:

• San Francisco, CA 94104: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any of the certifications below? (big plus, but not required)

– Cisco Certified Specialist – Collaboration Core
– Solutions Expert (MCSE)
– Microsoft Certified Professional (MCP)

• This position requires U.S. citizenship or green card. Do you meet the requirement?

Experience:

• working with Cisco TelePresence: 2 years (Preferred)
• MobileIron or similar Mobile Device Management applications: 2 years (Preferred)
• managing and supporting NEC PBX systems: 2 years (Preferred)

Work Location: One location