Manager, OSP Network Inventory

Company Background

Everyone deserves the best internet possible, and that’s the refreshingly great experience we’re creating at Ziply Fiber. We’re bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet in addition to streaming TV, privacy products, and phone service as well.

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Job Summary*

The Manager, OSP Network Inventory oversees the process after fiber construction is complete, qualifying every serviceable address for fiber or copper internet services.

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Essential Duties and Responsibilities: *

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Lead an internal OSP team that includes union and non-union employees. Provide leadership and mentorship to OSP team through coaching, feedback, development goals and performance management.

• Oversee the fiber network documentation, ensuring ISP and OSP records and customer circuits are accurate and current.

• Oversee internal ticketing system, ensuring queries related to fiber circuits and other services are addressed accurately and timely.

• Develop and implement high qualify network documentation standards and procedures.

• Manage GPON splitter capacity, generate augment request prior to exhaustion.

• Review and resolve orders pending network assignments or route to engineering organization for resolution.

• Team is responsible for building all new address in network inventory systems.

• Maintain staffing plan to meet business needs and objectives.

• Verify contractor’s invoices for accuracy.

• Perform other duties as assigned.

Qualifications:

• Bachelor’s Degree in related field or equivalent combination of education and experience.

• 6+ years of OSP experience.

• 3+ years of leadership experience.

• Prior experience using DPI, M6 and Infinium.

Knowledge, Skills and Abilities:

• Strong computer skills and proficiency in MS Office.

• Advanced understanding of fiber optic network topology.

• Ability to read and understand engineering drawings and specifications.

• Developed leadership skills, with the ability to mentor and lead others.

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations

• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

• Strong verbal and written communication, attention to detail, and organizational skills.

• Ability to work within critical deadlines.

• Ability to adjust to rapidly changing priorities and schedules.

• Ability to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

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Physical Requirements*

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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Work Environment*

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

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Diverse Workforce / EEO: *

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

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Job Type: Full-time