Network Engineer

JOB SUMMARY:

The job responsibilities include, Design Installation, removal, maintenance, configuration and troubleshooting company and customer premise equipment. There is an On-Call rotation for this position.

JOB SPECIFIC REQUIREMENTS:

• Installation of company and customer equipment in a professional manner.
• Understanding of AC and DC power requirements.
• Clean hardware mounting and wiring practices.
• SIP hosted phone system, site surveys, configuration, drawings, installation and troubleshooting.
• Calix E7/C7, Pannaway, AFC, Fujitsu, DWDM, installation, configuration, and troubleshooting.
• Switch and router, installation and support.
• IPTV headend equipment – installation, configuration and troubleshooting.
• Learn and understand test equipment used by Empire Access.
• Adtran/Polycom equipment test, troubleshoot and install.
• Install, configure and troubleshoot company wireless and customer equipment.
• Soft-switch, SBC, LCR – switching, provisioning and call flow troubles.
• Fiber cleaning, testing and troubleshooting.
• Help create documentation for training employees and customers when needed.
• Understand and carry out technical statement of work documentation.
• Provide appropriate training and assistance to Empire employees
• Evaluate customer networks for performance, scalability, and security.
• Work with internal technical teams and vendor for product placement and feature improvements for reliability, availability, and serviceability.
• Work closely with engineers and other Empire Access staff to troubleshoot, test and install for deployments of new products and features.
• Develop and maintain strong relationships with internal employees, customers & “vendor” technical teams.
• Understand and complete work orders, service orders and trouble tickets.
• Update records for completed jobs
• Midnight – maintenance and upgrades occur for remote as well as onsite support for Employees and customers of Empire Access.
• Office/POP, Battery, HVAC, copper and fiber panel maintenance and up keep.
• Any other task needed to provide, enhance or improve production at Empire Access.

EDUCATION:

• 2 or 4 year degree in the networking field – preferred.
• CISCO CCNA – preferred.

EXPERIENCE:

• FTTH (GPON and Active E knowledge and RFC 2544 and Y.1564 testing for Metro Ethernet.
• Experience in Network monitoring and troubleshooting.
• Networking or vendor training or certifications. (Cisco, Adtran, Calix, Polycom, Fujitsu, EXFO, HVAC, AC/DC Power, Cable Management)
• Excellent written and verbal communication skills are required.

JOB TYPE:

Full-time

ABOUT EMPIRE ACCESS:

Empire Access is one of the area’s leading telecommunications companies, providing the latest in communications for business and home customers. Empire has provided telecommunications services for over 100 years, as a family-owned company now thriving under the third generation. Our company currently offers phone, Internet, TV, and security services to over 25 markets in Upstate New York and Northern Pennsylvania.

Empire Access is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Work Location: On the road