Telecom Engineer in Saint Louis, Missouri

Overview

Enterprise Holdings is excited to announce we currently have an opening for a Telecom Engineer in our Support Services Technology Department. This is a work from home position. The Engineer will be responsible for moderately complex engineering and analytical activities associated with multiple technical areas within the telecom function, such as network design, engineering, implementation or operations. This person is also responsible for coordinating the design, development, deployment, operation, monitoring and maintenance of the hosted cloud systems, software, and contact routing/IVR platforms. This role will also advise on telephony strategy, playing a support role in the analysis and development process for new technology or changes in the environment.

Schedules: This full-time position offers a Monday-Friday schedule with a start time between 7am-9am CST, with flexibility based on business need. *This opportunity will require an in-person interview*

Benefits: This remote position offers a starting pay of $ 74,900 and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more.

Responsibilities

• Research, evaluate and propose new voice related technologies and solutions

• Coordinate the deployment and testing of hosted cloud solutions

• Ensure processes and procedures are in place to support the deployment of new technology and services, and initiate knowledge transfer to the team

• Monitor usage, licenses and capacities by creating reports, evaluating findings and recommending changes to management as appropriate

• Coordinate modifications, repairs and preventative maintenance on telecommunication systems; determine schedules, monitor progress and track completion

• Troubleshoot problems quickly to determine the appropriate resolution path, serve as technical consultant to identify needs and determine solution; provide cost estimates; recommend preferred solution to stakeholders

• Provide technical escalation assistance to the team; collaborate with vendors to resolve issues as appropriate; monitor vendor services and performance and recommend changes as appropriate

• Develop business continuity and disaster recovery plans and assist with the annual test of such plans

• Develop and maintain required product knowledge and technical skills

• Develop and complete project plans within budgetary and scheduling guidelines and meet with managers, departmental peers and vendors to ensure projects are on schedule and milestones are being met

Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

Qualifications

• Must currently live in the state of Missouri

• Must be willing to travel to St. Louis to complete the I-9 process, in-person, if hired

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• Three (3) years of technical experience related to Telephony system/Contact Center/IVR experience required

• Experience with AWS or Cloud based Telecom solutions preferred

• Bachelor’s degree preferred

• Must be able to work a Monday-Friday schedule with a start time between 7am-9am CST, with flexibility based on business need

• This position requires 1%-5% travel for required trainings and team meetings

• Permanent residence with a defined working space that is free of distractions

• The address on your application must be your current, accurate permanent address

• Must be able to meet all current work from home technical requirements

WFH Technical Qualifications for your home office:

• Must have a Windows PC or Mac (no Chromebooks) with compatible OS versions: Windows 10 or macOS (newest version)

• Must have a computer USB headset with microphone

• Must have a webcam, both built-in and detached webcams are acceptable

• Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)

• Minimum upload speed of 2mbps and minimum download speed of 5mbps

• Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED

• The address on your application must be your current, accurate permanent address

*Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.