I & R Tech

Emplacement du poste:
Sydney

État/Province:
Nouvelle-Écosse

The Installation & Repair* Technician* is a dynamic position. The Installation & Repair Technician will be responsible for ensuring the installation and repair of Business and Residential services are responded to and processed in a timely manner with a professional approach to customer satisfaction.
RESPONSIBILITIES:

• At all times, the Installation & Repair Technician is responsible for the ensuring the health & safety of themselves and customers in an environmentally friendly manner
• Responsible for installing residential and business data
• Ensure customer expectations, through inquiries and requests, are met and exceeded with a high-level of service
• Communicate accurate details regarding the progress of the installation & repair and applicable charges, as well as any issues that may arise, to customers
• Promote all client products and services including up-selling when appropriate
• Provide accurate information on all job statuses, communicating any delays to management and dispatch
• Accountable for ensuring all prepared time sheets and expense reports are accurate and submitted on time
• Follow all safety policies and initiatives and bring forth any recommendations; attend safety meetings as required
• Other duties as assigned

REQUIREMENTS:

• Experience within the Telecommunications, fiber optics & working at heights.
• Must be comfortable working with ladders at height.
• Working knowledge of Copper and Fiber Infrastructure an asset.
• Read and interpret published work plans for installation purposes.
• Analytically and mechanically inclined; strong technical skills.
• Must have a valid driver’s license and able to provide a Drivers’ Abstract and be willing to travel.

ADDITIONAL REQUIREMENTS:

• Customer focused both internally and externally; ability to handle both favorable and unfavorable customers; excellent verbal and written communication
• Able to manipulate and climb ladders and poles
• Ability to work well under pressure with tight timelines and frequent demanding deadlines
• Ability to self-start and stay on task with minimal supervision; identify problems and situations and implement solutions or escalate as required
• Commit to continuous learning; ability to learn and apply learned skills and complete and pass all related exams
• Able to lift, carry and manipulate 75 lb extension ladder and/or climb poles with spurs.
• Must be willing and able to work various shifts as assigned (evenings, weekends & statutory holidays), based on business need
• Ability to work independently in all weather conditions

ABOUT TELECON GROUP
Telecon Group is a team of seasoned, innovative Professionals who are passionate about their work, committed to delighting customers and for whom health and safety is a core value. Telecon provides turnkey solutions for engineering, building, maintaining and repairing telecommunication networks that are underground, aerial, indoors and wireless. Over 3,000 passionate employees working across Canada provide design, installation, construction, verification and maintenance services for cabled and wireless networks. Driven by a desire to be the industry leader, we are committed to offering turnkey solutions and targeted, dedicated, superior quality services, on time and on budget, to meet our customers’ needs and requirements. Depending on the region and the type of work to be performed, Telecon operates under one of the following brands: Telecon, Telecon Design, AGIR Consultants, Promark-Telecon, Expercom, Chemco-Telecon Infrastructure, Telecon Enterprises, Marcomm, Plexus, Unified Systems Group, SC360, Questzones and TRJ Telecom. For more information on Telecon, visit telecon.com
Telecon Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Job Type: Full-time