Telecommunications Coordinator

In your role as Telecommunication Coordinator – Staff Housing, at The North West Company (NWC), you are responsible to Manage, support and optimize the telecommunications needs for Northern store staff housing.

Joining NWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

NWC is a leading retailer to under-served rural communities and urban neighbourhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role:

• Day to day management and reporting of voice and data expense lines for NCR staff housing units.
• Research and add staff house telephone numbers and ISP info into Avema and ensure the Avema description includes the service location (house number);
• Billing to be sent to head office for all internet and telephone services until billing goes to Avema;
• Ensure monthly telephone and data circuit usage is monitored and be able to explain variations on the monthly bills;
• Explain the exception and/or take action on problem areas and be able to provide long distance information down to line level detail;
• Ensure monthly billing is sent to accounts payable on time to avoid late payments;’
• Triage service desk tickets related to telephone/internet issues in staff house which includes corporate services present in staff houses (eg. Starlink);
• Log tickets with service provider, follow through to resolution and perform backup support for corporate telecom analyst;
• Understand the devices and systems available on the market today. Look for solutions that can maintain ease of management, Control costs, and Reduce physical phone lines (IP phones for example);
• Understand the capabilities of currently owned technologies. Use or recommend changes where cost savings or user functionality can be enhanced;
• Provide guidance to all users regarding their telephony and wireless data needs when they are given a new device/plan/or changes to their plan; and
• Develop and/or review policies for management approval regarding telecom related technologies.

Desired Skills & Experience:

• Must have basic computer and Microsoft office skills.
• Must have or be eligible to acquire a valid Canadian passport
• Experience in an IP telephony environment is preferred.
• Experience in MS Teams administration would be an asset.
• Must have knowledge of residential communication devices.
• Previous experience in a customer service role and contract administration is preferred.
• Must have strong written and verbal communications skills.
• Must be well organized to meet multiple commitments and be able to work independently.

Location: Gibraltar House, 77 Main Street, Winnipeg, MB

Reports to: Team Lead, Network Technologies

We create a collaborative and constructive culture by:

• Being Enterprising • Committing to our Customer • Working with Passion • Leading and Developing Others • Demonstrating Respect and Inclusivity • Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

You may include your resume and cover letter together as a single document. A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.