Telecommunications Analyst

Description:

TEKsystems Fortune 1000 Client in the logistics industry is looking to add a Telecom Analyst who focuses on corporate Call Center solutions to their team. Client currently has 2 Separate call center instances. Major Corporate call center and then supporting 260 sites. There is already one member of the team dedicated to supporting the field and this new addition will mainly support corporate but also be involved in the field sites as well. This resource will be responsible for handling tickets that come and either troubleshooting on the tasks or working with their 3rd party vendor to resolve issues. The current call center solution is under a Cisco Cloud platform. ADMINISTRATION: Monitors and maintains the Cisco Call Center platform in environment. This includes assisting with internal request fulfillment such as adds/changes and end user questions. Partners with the businesses to gather user requirements and troubleshooting problems. Works closely with the call centers to configure telephony environment as appropriate. Contributes to technical discussions regarding technical solutions and plan execution. Maintains all appropriate documentation in support of Telecom. PROBLEM SOLVING: Good understanding of Business Unit issues as they relate to technology. Performs break-fix issue resolution. COMMUNICATIONS: Gives logical answers to questions. Prepares and listens well. Draws out relevant information and effectively communicates to team as well as the business units at large. Writes clear summaries of own work; is able to build and maintain effective documentation. Assist in maintaining the telecommunications related hardware and software including support and implementation of the organization’s telecommunication systems and audio and video solutions. Primary Responsibilities Maintain the organization’s telecommunications systems and equipment Test telecommunications systems to ensure functionality and correct issues Diagnose device problems and implement solutions Assist with the support of corporate and external video conferencing systems including Smart Board technology in the conference rooms Provide customer support of the telecommunications features, functionality, and policies Provide support to the external corporate facilities Provide end user support including adds, moves, and changes within the PBX Work directly with vendors and contractors Job Qualifications Education: Associate degree or equivalent education and experience Experience: 5+ years of experience performing telecommunications activities Knowledge of commonly used concepts, practices and procedures in the telecommunications industry Excellent verbal and written communication skills Ability to manage multiple projects and priorities Excellent interpersonal skills As a Full Time member of our Family, you are eligible to receive: Health, Dental & Vision Benefits Short Term & Long Term Disability Flex Spending Accounts 401(k) Retirement Plan Wellness Program Credit Union access, Vacation & Holiday “Birthday Holiday” who doesn’t love some extra attention on their Birthday?

Skills:

Telecom, Cisco call manager, Telecommunications systems, Troubleshooting, Telephony, Voip

Top Skills Details:

Telecom,Cisco call manager,Telecommunications systems,Troubleshooting,Telephony,Voip

Additional Skills & Qualifications:

Cisco Call Center

Experience Level:

Intermediate Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.