Telecommunications Analyst Advisor – AVAYA SME

PRINCIPAL DUTIES/RESPONSIBILITIES:

• Performs AVAYA SME tasks to include Installation, Configure Aura Core equipment, SM, SMGR, SBC as well as Equinox and Meeting Exchange Conferencing
• Applies basic diagnostic techniques to identify problems and recommend solutions
• Leads and performs escalation procedures
• Properly assigns teams tasks while prioritizing using impact and urgency and product categorization
• Maintains current knowledge of relevant technology as assigned
  Leads special projects as required

Position Requirements:

• Ability to maintain customer focus during difficult circumstances (Provides a high level of professionalism and customer service in all dealings with customers)
• Ability to manage priorities in a fast-paced environment and work well under pressure
• Professional verbal and written communication skills required
• Ability to work independently with minimum supervision
• Ability to support critical outage event and act as a key POC to resolve issues quickly
• Knowledge of the principles, methods, and techniques used in PBX/Telephony, video and network systems troubleshooting and support
• Experience working with multi-tiered ticket handling/resolution systems
• Ability to monitor, maintain and administer the health of the local/core telephony/video infrastructure
• Ability to maintain and administer network infrastructure standards, documentation, and fault tolerance
• Proficient in administering Avaya systems
• Document logical and physical network design changes
• Follow ITIL-based process and procedures and escalate for technical assistance
• Advise and make recommendations to management concerning infrastructure and related LAN issues
• Validate and coordinate all scheduled maintenance
• Understand client’s operational and sustainment methodologies and processes
• Gain familiarity with the client’s current voice enterprise infrastructure
• Experience using computer management tools to provide customer system support
• Experience with performing customer presentations (Monitoring/Test Results and Reports)
• Experience performing support Voice Enterprise Services integration testing as required
• Experience supporting and Testing of SIP / VoIP Technology
• Experience with Microsoft SQL trouble shooting / installation, patching and scripting
• Experience with Windows Server / Linux / Unix, install, patch, troubleshoot
• Experience with AWS and VMWare

Qualifications:

• 13 years minimum directly related to AVAYA systems, with unified communications / telecommunications experience
• Must be able to proficiently read, write and speak English
• Ability to obtain/retain an FAA-issued PIV badge/position of public trust. (Mandatory)
• Bachelor’s degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience.
• Avaya Aura Communication Manager implementations, maintenance, and administration Certifications / Training
• Avaya ACIS-level certifications in Aura Communication Manager and CM Messaging Embedded (R6.X. R8.X), Contact Center, and/or Conferencing
• Avaya ACSS-level certifications in Aura Communication Manager and CM Messaging Embedded, Conferencing, Session/System Manager, Call Center Elite, Contact Center, and/or Experience Portal with Proactive Outreach Monitor.
• Prior experience as an Avaya Tier II helpdesk engineer.
• Avaya Routing experience

Additional Job Description

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

• Additional Job Description

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

FAVES Citizenship Requirements:

3.14-3 Foreign Nationals as Contractor Employees (April 2008)

(a) Each contractor or subcontractor employee under this contract having access to FAA facilities, sensitive information, or resources must be a citizen of the United States of America, or an alien who has been lawfully admitted for permanent residence as evidenced by Alien Registration Receipt Card Form I-151, or who presents other evidence from the U.S. Citizenship and Immigration Service that employment must not affect his/her immigration status. (b) Aliens and foreign nationals proposed under this contract must meet the following conditions in accordance with FAA Order 1600.72A, chapter 5, paragraph 7 & 8: (1) Must have resided within the United States for three (3) of the last five (5) years unless a waiver of this requirement is requested and approved in accordance with the requirements stated in FAA Order 1600.72A, chapter 5, paragraph 9; (2) A risk or sensitivity level designation can be made for the position; and (3) The appropriate security-related background investigation/inquiry can be adequately conducted. (c) Interim suitability requirements may not be applied unless the position is low/moderate in risk, and/or temporary, and/or is not in a critical area position.

The likely salary range for this position is $76,000 – $114,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.