Objectives

Individual responds to requests for service via telephone and radio employing telephone interviewing techniques and radio transmissions; rapidly and accurately processing information, prioritizing, making referrals, and initiating the proper response in a timely manner maintaining caller, responder, and public safety awareness. Individual reports directly to a Tour Commander.

Job Standards

Individual must have a high school diploma or GED, familiarity with computers and basic computer applications, and keyboarding experience. Individual must possess a valid Ohio driver’s license, have an acceptable driving record. Individual must meet and maintain qualifications for driving on county business at all times. As a condition of continued employment, within one year of hire date individual must successfully complete and maintain certification in CPR/AED, all the current MPDS required disciplines, NIMS certifications, and any other required standards. Individual must meet and maintain all required licenses and certifications as a continued condition of employment.

Essential Functions

• Provides emergency first responder communications link between the public and public safety entities;
• Processes telephone calls, analyzes situations rapidly and accurately, determines effective courses of action, completes required paperwork, maintains detailed records of action, and performs clerical duties as needed;
• Provides standardized emergency telephone procedures to callers using an automated pre-arrival telephone instruction system;
• Processes radio communications for public safety responders, and maintains detailed records of such traffic;
• Assists public safety entities in disaster response and preparedness;
• Maintains thorough working knowledge of all operational and administrative rules, regulations, codes, laws, policies, and procedures that govern duties within the Center and employment within the County;
• Establishes and maintains effective working relationships with emergency response personnel;
• Aids management by recommending operational procedures to the supervisor;
• Identifies and reports equipment problems and outages to the supervisor;
• Supports the Database Technician in the maintenance of the electronic and manual databases;
• Responds to the Emergency Operations Center, back-up Communications Center, the Communications Center, or alternate location during an emergency recall as defined by Center policy;
• Demonstrates regular and predictable attendance;
• Attends various training sessions, video conferences, and workshops;
• Hold as confidential, all aspects of the job;
• Performs typing, word processing, and related computer operations; and
• Works overtime and outside of typical work schedule/business hours as required; and,
• Any other assigned job duties within the scope of the position.

Supplemental Information

Recruiting Process

Qualified candidates selected to move through the recruiting process will follow the steps below. During this process, candidates are evaluated on the knowledge, skills and abilities required to be a Telecommunicator. Candidates who do not meet these qualifications will no longer progress in the process and be notified by email but are eligible to reapply for this position the next time it is posted.

• Completion of Application
• Informational Session
• CritiCall Assessment
• First Interview
• 2 Hour Job Shadow
• Second Interview
• Candidate Completes Disclosure Authorization
• Vision & Hearing Exam, Drug Screening, Psychological Test, BCI/FBI Investigation, and Reference Surveys
• Job Offer

The hiring process for this position take upwards of six (6) months from the date of the initial job posting.

Scheduling Requirements

DELCOMM is a 24 hours a day, 365 days a year operation. Due to the nature of our work, staff be required to work irregular hours, Night Shifts, Weekends, and Holidays.

Shifts

First Shift – 6:00am to 2:00pm

Second Shift – 2:00pm to 10:00pm

Third Shift – 10:00pm to 6:00am

Management cannot guarantee what shift you will be on or what days off you will have. Per the Union Contract, employee schedules go out for bid twice per year. The shift you bid will run from mid- to mid- and mid- to mid-.

DELCOMM maintains a list for mandating staff to report to work in case of calls off. This would require you to accept last-minute changes in your work schedule, which require you to cancel personal plans.

Training Process

The training process consist of the following five phases.

Phase 1 – Classroom Training

Phase 2 – Call taking in the 911 center

Phase 3 – Fire Dispatching

Phase 4 – Law Enforcement Dispatching

Phase 5 – Independent/Evaluation Only

During each phase, a Training Officer would work with you to help you learn the position and answer any questions you have. The phase 1 schedule is Monday through Friday during regular business hours. In phases 2 through 5, you would be required to work the same days and hours as your trainer in the 9-1-1 Center. Moving from one phase to the next require you to change days off and shifts. It should be noted Phase 3 and 4 can be switched based on the number of trainees.

Requirements for Success

The nature of our work involves listening to phone and radio communications to capture critical information. To be successful, Telecommunicators must be able to maintain good working relationships with their coworkers in a close environment. In addition, we have found that the items listed below are required to be a successful Telecommunicator. Please carefully read each item and select either yes or no.

The job of a Telecommunicator is demanding, stressful, and intense. However, it is important to understand that every time our phone rings, a person is in need of our assistance during a time they have no one else to help or turn too. This could be the worst day of their life. Telecommunicators are also the backbone and support person for law enforcement, fire and EMS staff on a call. No other job will provide you with the sense of helping the public and public safety forces.

Complete job description is available on the Class Specifications page.

The rate of pay starts at $23.73 per hour and be higher depending on prior experience, certifications, and other qualifications.

Complete job description is available on the Class Specifications page.