Microsoft
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Circuit Termination Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Empower Billions!
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Be at the forefront of the action in CO+I as part of our Global Datacenter Operations Team.
As a Telecom Circuit Delivery Specialist on the Network Field Operation Services (NFOS) Team you will contribute to building a world-class network infrastructure by working with networking hardware, Optical DWDM, and IP Networks spanning subsea, global, metro fiber, and Lit Wave circuits.
Responsibilities
As a successful Telecom Circuit Delivery Specialist, your performance objectives include:
- Manage delivery and implementation of Litwave circuits and Peering Interconnection working directly with Telco Carriers, Datacenter Services, Remote Site management, and Azure Networking including validating optical tx/rx light levels, troubleshooting across physical, network, and transport layers.
- Enable structure, rhythms, and processes to comprehensively manage circuit delivery activities and critical dependencies required to ensure attainment of network demand commitments & achievement of targets.
- Create, plan, manage, and communicate end-to-end project plans with stakeholders and teams to ensure on time delivery. Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
- Perform day to day project check-in and update to manage project delivery and quality.
- Gather and provide feedback on lessons learned, best practices, and innovations on process/procedures and tools to improve efficiencies and productivity.
- Perform and execute organization’s safety programs and policies, and compliance knowledge assessments
Capabilities important to success include:
- Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity
- Exceptional written and Interpersonal skills: Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives
- Customer/Stakeholder Focus: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.
- Performance Goal and Standards Setting: Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences
- Process and Technology: Demonstrate a solid understanding of physical IT infrastructure including operational processes and industry best practices.
- Demonstrated history of remote resource management.
- Flexibility and Adaptability: Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions, or priorities to respond to changing situations.
- Team Player: Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over.
Qualifications
Required Qualifications
-
Bachelor’s Degree
- OR equivalent experience.
Preferred Qualifications
- 5+ Years’ experience in a 24x7x365 production environment or related experience
- 3+ Years’ experience in Telecom management and circuit delivery
- Willingness to support a flexible travel schedule up to 20% and work flexible, non-core business hours, or other scenarios
- At least two years’ experience with industry program and project management skills
- At least two years’ experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)
- At least one-year experience with reporting and data analysis systems & platforms (e.g. PowerBI)
- Strong working knowledge of physical IT infrastructures (e.g. Networking, Fiber Optics, Optical transport, etc.)
- Technical knowledge of implementation scenarios for Networking including key capabilities of networking principles such as the OSI Model, TCP/IP, switching, routing (BGP, OSPF, RIP/IGRP), load balancing, monitoring, network virtual appliances, SDN, MPLS and network security technologies (Firewall, IDS/IPS, Proxy, VPN).
- Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment
These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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Technical Program Management IC2 – The typical base pay range for this role across the U.S. is USD $76,400 – $151,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,300 – $165,400 per year.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive up to 10 paid holidays, accrue up to 15 paid vacation days, and receive up to 80 hours paid sick time (front-loaded) per calendar year.
Our Commitment to Pay Equity
We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. (https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )
We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. (https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )
Understanding Roles at Microsoft
The top of this page displays the role for which the base pay ranges apply – Technical Program Management IC2.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts – the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role – a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
The top of this page displays the role for which the base pay ranges apply – Technical Program Management IC2.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts – the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role – a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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