Telecom Engineer

Role: Telecom Engineer

Location: Remote

FULL TIME(W2)

Desired Experience: 5-7 years

Job Description:

• Manage and administer all aspects of the corporate Unified Communications infrastructure to include Cisco Call Manager, Cisco Unity Connection voicemail, Unified Call Center Express (UCCX), conferencing systems to include WebEx & Teams integration, Cisco Voice Gateways & Routers, Expressway, Jabber and WebEx.
• Experience with Cisco UCM platform and support of VOIP infrastructure
• Experience with SIP based telecommunication networks
• Knowledge and experience with CUCM and CUC
• Experience with all Cisco UC components including Voice, Jabber, Chat, Call Manager, etc.
• Experience supporting Cisco Contact Center Infrastructures
• Experience with SIP protocol
• Desire knowledge of call routing in a Contact Center Environment
• Ability to provide afterhours support for escalations as necessary.
• Excellent communication skills, both verbally and in writing.
• Solid knowledge and understanding of tools used to integrate infrastructure technologies with applications
• Solid knowledge and understanding of infrastructure technologies such as VoIP, telephony, Enterprise Contact Center and integration standards

Job Type: Full-time

Pay: $80,000.00 – $110,000.00 per year

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift

Experience:

• Telecom Engineering: 5 years (Required)
• VoIP: 5 years (Required)
• Cisco: 5 years (Required)
• Jabber: 3 years (Preferred)

Work Location: Remote