Associate Director of Digital Systems

Associate Director of Digital Systems

Product · Chapel Hill (Remote anywhere in the world), North Carolina

MiracleFeet is a global nonprofit working to eliminate a leading cause of physical disability worldwide. Over two million children live with the severe consequences of a treatable birth defect known as clubfoot, and at least 200,000 more babies are born with it every year. Thanks to a non-surgical solution called the Ponseti method, 95 percent of cases can be fully treated for around $500. Still, today fewer than one in five children has access to treatment.

At MiracleFeet we work to bring the Ponseti method to all children born with clubfoot. Since 2010, we have scaled this proven, low-cost treatment to more than 34 countries – in West/Central Africa, East Africa, Asia, Latin America and the Middle East & North Africa – where children previously had limited or no access to care. To date more than 77,000 children have been enrolled in treatment, a number we are able to track thanks to digital tools we developed with support from google.org. These tools, called CAST and CAST Community, allow clinicians to track data on every patient visit and enable clinicians, as well as MiracleFeet’s partners and staff to view aggregate data on treatment quality.

Our Team: Culture

Join our movement to work toward a world where all children born with clubfoot realize their rights to quality treatment. We are in it to end it! Our global team is made up of health professionals, social entrepreneurs, project managers, data nerds, innovators, and activists. In accordance with our values, we strive to create a collaborative, collegial, and respectful environment to ensure all staff feel valued, included, and appreciated. In all facets of our work, we celebrate creative thinking and problem-solving.

Summary of Role

MiracleFeet seeks an Associate Director of Digital Systems to play a key role in supporting the strategic growth of clubfoot programs and operations. We are seeking a transformative leader and seasoned manager with significant experience working with international partner organizations and who flourishes in a fast-paced environment, enjoys mentoring staff, and can effectively manage change in addition to multiple initiatives simultaneously. This position will report initially to our Chief Executive Officer and then to another member of the Leadership Team.

The ideal candidate for this role should possess a strong track record of product management experience with digital systems that serve beneficiaries in low-resource settings. They should have a solid understanding of MiracleFeet’s digital systems such as Salesforce, CommCare, OpenFn, etc. Additionally, the candidate should possess comprehensive knowledge and experience in developing, managing, and maintaining complex digital systems while ensuring data security and privacy.

The role also involves providing technical support in digital systems while contributing to the design, implementation, and tracking of digital strategies that align with MiracleFeet’s mission. Apart from this, the candidate must have excellent digital vendor relationship management skills, develop digital policies and procedures for MF, and keep a vigilant eye on digital trends within and outside of MiracleFeet.

The candidate will have strong connections and networks within the sector and stay up to date on the latest trends and innovations within the digital services/data collection universe.

Overall, the candidate should be a well-rounded digital systems expert with a keen interest in using technology to drive social impact. Their experience in product management, technical support, and vendor relationship management will play a critical role in driving MiracleFeet’s digital strategy forward.

This is a full-time, remote position with a strong preference for candidates based either in the United States or one of our partner countries. Post-holder will have regular standing meetings with team members across Asia, Africa, and Latin America, as well as travel regularly to these regions. Thus, candidates’ time zones and location (i.e.: near a convenient airport hub) will be considered.

Essential Functions

Product/Team Management (85%)

• Develop a product roadmap with the consultation of the extended leadership team and oversee its execution. Communicate progress to full team on a quarterly basis and adjust or problem-solve as needed.
• Ensure the maintenance, data quality, and optimization of Miracle Feet’s digital systems including, but not limited to Salesforce, OpenFn, and CommCare.
• Work with product owners/subject matter experts to oversee the full software development cycle for new product development from program design to post deployment support.
• Manage bi-weekly sprint process for new product development & system maintenance.
• Ensure MiracleFeet applies user centered design principles to make sure the organization’s and user’s needs are aligned.
• Manage the Application Support Analyst (ASA) Manager to ensure data quality, device management, training, and prompt technical support and oversee the product team, currently ASAs for each region.
• Collaborate with the Data Analyst to ensure the maintenance of systems such as OpenFn, Salesforce, and Infobip, Manage keys vendor like OpenFn, the CommCare Developer, and Dimagi.
• Develop, manage, and track team budget.
• Be responsible for data security within MiracleFeet, managing permissions, privacy and consent responsibly and ethically.
• Advocate and educate internally within MiracleFeet about the use of MiracleFeet’s digital systems and data use.

Thought Leadership/Strategic Development (15%)

• Develop annual plans (including budget) for the product team, in line with MiracleFeet’s annual planning process.
• Serve as a member of the Extended Leadership Team (ELT).
• Contribute to MiracleFeet’s long-term strategic planning by providing insight into industry trends (“horizon scanning”) and suggesting where and how MiracleFeet can innovate in this space, for instance: what partnerships we should pursue, what networks we should be a part of what (new) technologies should we test/pilot.
• Look for opportunities to raise the profile of our flagship product, CAST, to various stakeholders (software developers, donors, global health policymakers, governments, etc.) both in terms of how it works (the app itself) but also how we use it (with local partners, through CAST Community, etc.)
• Act as internal advocate for the rollout of new products (i.e.: what will be our next CAST?)

Note: The above statements are intended to describe the general nature and level of work to be performed by the individual in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. Employees may have other duties assigned at any time.

Minimum Qualifications

• Graduate degree in public health, computer science, information technology, or another related field.
• Relevant certificate in Digital Systems Management such as CISSP or CompTIA Security a plus.
• A minimum of ten years’ experience in product management required, ideally in public health, across different continents and in digital systems management, preferably in the non-profit sector.
• Demonstrated passion for the mission of the organization, a strong dedication to partners and stakeholders, and an ability to maintain excellent partner relations.
• Demonstrated commitment to advancing racial equity, respectful of differences of race, ethnicity, age, gender, sexual orientation, gender identity, religion, ability, and socio-economic circumstances.
• Substantial supervisory experience: thoughtful leader who values and actively works to foster an equitable and inclusive experience for everyone in their work.
• Professional proficiency in English is required, additional proficiency in French or Spanish desirable.
• Ability to travel.

Knowledge, Skills, and Abilities

• Understanding of Agile
• Strong Salesforce experience with an understanding of platforms and components, CommCare, and OpenFn
• Strong technical expertise in digital systems management, including database management.
• Strong global network (in global health, ICT4D, or similar), as well as the gravitas and skills to engage key high-level stakeholders.
• Knowledge of relevant regulations and best practices related to digital systems management in the non-profit sector.
• Understanding of emerging digital trends and technologies and their potential application in the non-profit sector
• Understanding of the non-profit sector and its unique digital systems management needs
• Strong oral, written, and interpersonal communication skills; ample proven experience. preparing reports, concept notes and other documentation; detailed-oriented; superior organization skills.
• Ability to analyze and interpret program data; ability to use data to drive decision-making and share that information to multiple audiences.
• An open, analytical, critical thinking mindset as well as a keen interest in learning.
• Skills in project management in relation to digital systems.
• Strong problem-solving and collaboration skills, experience working effectively with cross-functional teams and stakeholders identifying business requirements and implementing solutions.

Salary/Benefits

• Salary commensurate with experience and country compensation levels.
• Applicants must already reside and have an appropriate work permit in the country where they will be located. Please note that MiracleFeet is unable to sponsor employment visas. Candidates outside of the US will be on a contract or consultancy basis. MiracleFeet will not be offering a US-based employment contract to non-US nationals.

How to apply

Please submit your detailed cover letter and resume here.

Apply here: https://miraclefeet.bamboohr.com/careers/51

Once you submit your application, you should receive a notification confirming your materials were received. If you do not receive this automatic message, please contact [email protected]. We also recommend you add [email protected] to your contact list to ensure delivery of all correspondence from us. Please no phone calls. Applications will be accepted until Monday, April 17, 2023, or until the position is filled. Applications will be reviewed on a rolling basis.

Encouraging Applicants of All Backgrounds

We encourage people from all backgrounds to apply, especially people of color, people with disabilities, veterans, and members of the LGBTQ+ community. We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. No matter one’s background, the new Associate Director of Digital Systems must value and advocate for inclusion and equity.

MiracleFeet is committed to safeguarding and promoting the welfare of children and expects all employees to share this commitment. MiracleFeet is proud of our organizational values of collaboration, ambition, integrity, and justice, and expect staff to demonstrate these values in all behaviors and professional interactions. For additional information, refer to our website: www.miraclefeet.org