Telecommunications Agent

Four Seasons


We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.

The Opportunity:

We are seeking an Telecommunications Agent , an exciting opportunity to be part of the new Four Seasons Hotel and Private Residences Nashville!

Th is individual provides support to the entire Hotel by answer ing and direct ing phone calls, text chats, radio requests , and faxes in an efficient, courteous and professional manner . A solid technology proficiency, a warm tone of communication, and a passion for guest service will make a successful candidate.

Responsibilities I nclude ( but are not limited to ) :

  • Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions

  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolv ing guest concerns as needed

  • A ssists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

  • Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems ( e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines

  • Responds to chat-based inquiries with timeliness and professionalism

  • Work harmoniously and professionally with co-workers and supervisors.

  • Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner

  • Accepts and delivers wake-up calls, messages and facsimiles in a timely manner

  • Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space

Preferred Qualifications and Skills:

  • P revious experience in any relevant administrative position

  • E xcellent phone communication skills with strong attention to detail and the ability to multitask

  • High level of computer and technology proficiency

  • A warm and sincere communication style , a positive attitude , and knowledgeable about hotel operations

About Four Seasons Hotel & Private Residences Nashville

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel will feature 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.

Service Culture

Currently operating over 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What to Expect

  • Dynamic Employee Culture where you are encouraged to be your true self!

  • Inclusive and diverse employee engagement events all year-round

  • Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan ) as well as Vacation & Holiday Pay

  • Sick Pay, Disability Coverage and Life Insurance

  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts

  • Complementary Uniforms and uniform care

  • Complimentary Employee Meals

  • Comprehensive learning and development programs to help you master your craft.

  • And so much more!

Visa Requirements

Authorization to work in the United States is required for this role.

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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