Associate Telecommunications Engineer

Job Brief

We have a vacancy of Associate Telecommunications Engineer in our company, One Medical. This vacancy is based in Phoenix AZ. Please go through the job detail mentioned below.

Position Title: Associate Telecommunications Engineer
Company: One Medical
Work Type: Full Time
City of work: Phoenix AZ
Salary:
URL Expiry: 2022-09-13
Posted on: jobsintelecom.net

Job Detail

About Us

One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved — from patients and providers to employers and health networks.

Across the country, our members enjoy seamless access to comprehensive care at more than 180 locations across 28 cities (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees.

On January 31, 2020 we marked a milestone with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

One Medical is looking for an Associate IT Telecommunications Engineer to support our cloud-based telephony technology. As the Associate Telecommunications Engineer, you’ll be part of our IT Engineering Telecommunications team and be responsible for the day-to-day support of our contact center technology stack. You will be working closely with our Telecommunications Engineers, IT Engineering team and our operations partners.

What You’ll Likely Work On

• Monitoring the availability and reliability of our telecommunications stack (RingCentral, Nice CXone and Zoom) along with implementation of emergency protocols
• Assist with managing technical performance of overall telephony systems
• Working as a partner with our IT Engineering team to support the innovation, automation, and execution of our Contact Center telephony system
• Analyze and resolve NICE CXone & RingCentral application issues in production
• User account lifecycle management of Telephony platforms
• Assisting IT Telecommunications leadership and engineers with Telephony project milestones and initiatives

You’ll Need

• 2+ years of experience in Telephony platforms (in particular, Cloud Contact Center platforms and business VOIP systems)
• 2+ years of general IT experience
• Comfortable troubleshooting Windows and Mac operating systems
• A basic understanding of networking troubleshooting at the client level (LAN and Wireless)
• Change Management, Incident management, Problem management, Root Cause analysis
• Experience in troubleshooting/debugging Telephony application issues

Not required, but would be great if you also had:

• Strong written and verbal communication skills, with the ability to effectively develop materials that are appropriate for different audiences
• Ability to explain complex technical issues in a way that non-technical people may understand
• Self-drive and motivation, with the ability to work with little or no supervision
• Structured approach to work with strong attention to detail
• Ability to react calmly under pressure to meet tight deadlines
• Desire to learn and progress, while enjoying challenging and thought-provoking work
• Open-mindedness and flexibility to listen for other peoples’ opinions
• Strong analytical, process design and problem-solving skills and demonstrated project experience; ability to juggle and prioritize multiple tasks within a collaborative team environment

Benefits Designed To Aid Your Health And Wellness

Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program – Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs – Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Opportunity to participate in company equity programs
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance – One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance – One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role based in Phoenix, AZ.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Subject to applicable law, proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.