Technical Customer Project Manager & Release Train Engineer

Location: Greater Toronto Area

About this opportunity

We are now looking for a Customer Project Manager (CPM)/Release Train Engineer (RTE), to lead customer projects with industry-leading tools and methodologies to ensure that the project goals are met with the highest standard of customer care. The CPM leads all aspects of governance and strategy as you work to deliver solutions using Ericsson and 3rd party tools and services. This role may also serve as the RTE in large transformation programs leading program-level agile/SAFe processes and execution. The primary focus is to understand customers’ needs and provide superior services by creating outstanding business value for our customers through cost-effective and innovative solutions. This role reports to the Orchestration & Analytics PMO Director.

What you will do

Introduce new technology and capabilities to a wide range of customers

Build fun and effective work environments including tools and teams to deliver continuous improvements and profitability

Establish the project plan baseline: define project scope, secure resources, lans and supervise all activities

Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues

Manage customers and partners: foster good customer relationships build confidence and trust

Oversee project financial and quality metrics

Develop the business: participate in contract preparation and pre-sales activities

Coach team members and leaders on Agile/SAFe delivery methodology

Develop the CPM and RTE practice: simplify processes, methods, tools, standard methodologies, and playbook with creative ideas

You will bring

A Bachelor’s degree

Project Management Professional certification

Agile certifications

7 + years of solid experience in delivering consultative end-to-end software technology solutions within the telecommunication and/or IT industry

Demonstrated financial, business, consulting, and industry savvy

Demonstrated collaborative influencing and leadership skills

At least one (1) year of experience as Release Train Engineer and/or Scrum Master in an Agile/SAFe delivery environment

You might also have

SAFe Agilist certification

Experience using automation and software management tools such as JIRA, Confluence, and SharePoint

Experience in pre-sales support, proposal, and contract management

Experience in Operational Support Systems (OSS) including Orchestration, Analytics, Assurance, and Fulfillment

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected]

The health, safety and well-being of our employees is our priority. Successful applicants will be required to disclose their vaccination status prior to employment. Except for those positions designated as 100% remote, successful applicants who did not provide the required proof of vaccination will be required to test weekly and wear masks at all Ericsson and customer facilities. This includes employees with medical or religious exemptions with testing as an accommodation. Compliance with government and customer requirements regarding vaccination may preclude unvaccinated applicants from employment for a particular job.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Canada : Ontario : Toronto