Business Process Analyst – Wireless Network Operations

Business Process Analyst – Wireless Network Operations

About Cartesian

Cartesian is a leading Management Consulting firm providing strategic and operational advisory services to global leaders in the communications, digital media, and technology industries. Cartesian has offices in Boston, Kansas City, New York, London, and Paris. For more information, please visit our website, www.cartesian.com.

Cartesian is seeking a Senior Analyst with expertise in wireless telecommunications network operations functions, service assurance functions and operational support systems (OSS).

Responsibilities include:

• Providing subject matter expertise related to the operations processes assuring wireless network service reliability
• Reviewing current organization design, current staff, existing processes, and tools
• Defining and documenting end-to-end processes, policies, metrics, and tools requirements that support the company’s vision and telecommunications industry best practices
• Identifying gaps and improvement options to remediate risks and improve efficiency
• Contributing to the creation and delivery of presentations of recommended improvements

Deliverables:

• A real-world view of multiple approaches to end-to-end processes, policies, and metrics to assure service reliability
• Documented end-to-end processes, policies, metrics, and tools requirements to identify and correct network service issues as quickly and proactively as possible
• Input to a list of recommendations for platforms, software tools, and techniques to close gaps within the existing systems

Requirements:

The ideal candidate will have:

• Bachelor’s degree, or comparable industry experience
• 5 – 10 years’ experience in network operations
• Strong background in wireless network assurance functions including fault management, resource performance management, resource monitoring, device management, inventory management
• Strong background in wireless service assurance functions including service monitoring, service performance management, service problem management, test & diagnostics, customer agent assurance, customer empowered assurance,
• Strong background in service management processes and tools including incident management, problem management, and change management
• Strong background in wireless network infrastructure and OSS; 5G desired
• Experience building strong partnerships with senior managers
• Excellent communication skills

Location: Remote OK

Duration: Through end of 2022 initially with strong possibility for extension

Job Types: Full-time, Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Telecommunication: 5 years (Required)
• Wireless Network Business Process: 5 years (Required)
• Process Mapping: 5 years (Preferred)

Work Location: Remote