Field Support Technician

JD:

Position is open for non-local but ready for travel 80% domestic.

NOTES:

• This position has up to 80% travel ratio to different Data Centers locally or domestically when needed, depending on project, candidates may need to travel domestic for initial training if local sites are not available. Please ensure candidates are flexible to travel on start dates.

Must have:

· Eager to learn to new skills (will be a lot of cross training amongst the rack& stack and fiber testing team)

· Rack & stack is priority OR will consider candidates who have strong fiber testing experience.

· Must have at least 2 year of Rack&Stack OR Fiber Testing

· Must be flexible to travel

· Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

· Perform physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

· Perform card adds or replacements, software upgrades, and associated testing.

· Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

· Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

· Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

· Manage local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

Job Types: Full-time, Contract

Salary: $28.00 – $30.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Remote