Cable Install Technician-Metro

Buckeye Broadband is the leading provider of High-Speed Internet, Cable TV, and phone services in northwest Ohio and southeast Michigan. Our 600+ employees are committed to excellence and innovation and are encouraged to volunteer in their local communities in which we live and provide service. Buckeye Broadband offers an inclusive total rewards package, which includes the following benefits for all full-time employees:

• Competitive Pay
• Comprehensive Health Benefits
• 401K Retirement Savings
• Paid Time Off
• Discounted Cable and Internet (Within Service Area)
• Career Development
• Wellness & Fitness Programs
• Community Involvement Opportunities

JOB SUMMARY

• The Universal Technician I is the first step in a progression to a Universal Technician III.
• The Universal Technician I is required to transition into a Universal Technician II within 6 months and a Universal Technician III within 12 months.
• The Universal Technician I is responsible for all aspects of the installation of the CATV drop system from the tap to the TV in customers’ homes. This includes the outside drop, activation of the drop, proper NEC grounding, proper signal termination, placement of all electronics in the home to include splitters, set-top converters and modems, and phones, customer education on specified home premise equipment and wreck out and removal of abandoned cable on the home.
• Reports to a Customer Facing Supervisor.
• There are no direct reports to this position.

ESSENTIAL JOB FUNCTIONS
The Universal Technician I is accountable for:

• Timely and accurate completion of all installation work orders assigned daily;

• Performing the basic installation related to BAU, including new connect, reconnect, disconnect, converter installation (HD/DVR/DIG), wall fish, additional outlets, rewires, and customer education;
• Maintaining a working relationship with managers and maintenance people in assigned areas;
• Performing the basic installation related to BEX, including HSD and Wireless;
• Performing installation related to Buckeye Phone, including alarm configurations and entry doors, Arris Whole Home (BMG) product, and TiVo;
• Reporting any system problems or damages to the Customer Facing Supervisor or the Operations Support in a timely manner;
• Performing the basic functions related to troubleshooting and diagnostics of service problems;
• Driving a Company vehicle to and from various job sites in the performance of regular job functions;
• Safely operating all equipment essential to complete work, including but not limited to extension ladders and bucket trucks and staying within safety weight limits;
• Completing work orders clearly, completely, and accurately, and turning them into a Customer Facing Supervisor on a timely basis;
• Maintaining inventory of all cable equipment in their possession;
• Any money collected in the field from subscribers until turned into management at the end of the work shift;
• Reading cable blueprints;
• Using proper phone etiquette;
• Following the Company’s policies and procedures, including the EEO and safety guidelines, at all times;
• Other duties as deemed necessary and are within acceptable margins of the department’s goals.

JOB REQUIREMENTS
Education and Experience

• High School diploma or equivalent – required
• Ability to read and spell English properly – required
• Physical ability to climb poles and ladders – required
• Physical ability to lift 60-pound objects – required
• Attention to detail – required
• Math ability to the 12th-grade level – preferred
• 1 year of previous experience in the Telecommunications industry – preferred

Apply Directly: https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=28822&company=cablesystem

“BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status. “

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Holland, OH 43528: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver’s License (Required)

Work Location: One location