Carry Telecom Inc
Job description
Call Centre Customer Service Representative
A successful candidate must be hard working, self-motivated, and thrive in an ever-changing fast paced environment. Also must be eager to learn, possess excellent communication and customer service skills, ability to problem solve, and computer literate.
Requirements and Responsibilities:
Position Summary:
Manage large amounts of inbound and outbound calls in a timely manner. Process online orders and answer customer enquiries.
Essential Duties and Responsibilities:
- Achieve conversion and revenue targets on orders
- Resolve customer issues and meet customer needs
- Utilize First Call Resolution on prior orders
- Achieve call quality, productivity, and accuracy targets
- Utilize multiple computer systems
- Record and enter call activities into a computer information system software
Required Knowledge, Skills & Abilities:
- Excellent voice quality, tone, pronunciation, and inflection
- Strong computer, web navigation, and data entry skills
- Desire to exceed customer expectations
- Professional and confident demeanour
- Extremely helpful to customers
- Open to observation and coaching
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Desired Knowledge, Skills & Abilities:
- Experience in Telesales or Customer Service, call centre environment.
- Ability to work in a team environment to achieve individual and team targets
- Equivalent or higher College degree is preferred
- Excellent command of the English language.
- French, Mandarin, or Cantonese is an asset.
- Strong negotiation and objection handling skills.
Job Type: Full-time
Salary: $17.00 per hour
Additional pay:
- Commission pay
Benefits:
- Casual dress
- Dental care
- Extended health care
- Vision care
Schedule:
- 10 hour shift
- 8 hour shift
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Quick Apply
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