Cleveland Clinic Martin Health

Job Profile Summary (paragraph form):

Provides quick and accurate processing of all telecommunications needs.

Job Responsibilities:

• Receives records and responds to all phone calls, emergency calls.
• Answers all incoming phone calls on a multi-function phone system.
• Processes calls according to given situation.
• Receives and screens all incoming and outgoing calls to determine proper routing and provide system usage information and assistance.
• Answers all calls identifying facility, operator’s name with appropriate greeting, i.e.: ‘Good Morning, Cleveland Clinic Florida, this is XXXXX, how may I direct your call?’ Places and records all outgoing local, long distance and international call for physicians and other clinic personnel.
• Operates page console and associated equipment.
• Provides in-house, long-range and paging services for clinic staff and outside callers.
• Assists clinic personnel in contact on-call physicians and staff physicians, provides outside callers with medical assistance by directing to appropriate service.
• Operates fax machine. Utilizes machine to transmit information to our other facilities and departments.
• Performs answering service duties for physicians and special services. Takes and delivers messages for staff physician, residents and other clinic personnel upon request. Answers and contacts proper personnel as required.
• Answers incoming calls in a prompt, efficient, and professional manner; requests are determined and expedited to meet callers’ needs.
• Activates emergency code pagers and making necessary phone calls to responding personnel.
• Handles paging of requests, announcements, etc., in a professional and efficient manner in a clear speaking voice.
• Processes and distributes the on-call schedule on a weekly and timely basis utilizing Qgenda.
• Handles change in schedule and late additions with efficiency and minimal difficulty.
• Participates in Performance Improvement Teams as assigned.
• Consistently processes all patient information according to HIPAA policy and procedure adhering to patient’s rights and confidentiality.

Other duties as assigned.