Contact Centre Advisor

Job Summary

Blue Arrow, is currently hiring on a vacant job post of Contact Centre Advisor based in Maidstone England United Kingdom. Please read the job detail carefully before applying.

Job Title: Contact Centre Advisor
Company Name: Blue Arrow
Job Type: Full Time
Job Location: Maidstone England United Kingdom
Salary:
Job Link Expiry: 2022-07-19
Posted on: jobsintelecom.net

Job Detail

This is an exciting and rewarding opportunity to work within a busy but fun call centre representing one of the UK’s leading telecoms providers Sky, who are the UK’s largest pay-tv broadcaster with 12.7 million customers and that number just keeps growing.

We are currently looking for passionate people who not only possess amazing customer service skills but also have a natural flare for selling amazing products and building engaging relationships with customers.

You will receive all the training and support you will need to continually develop your skills, ensuring our new bonus and salary growth schemes are at your fingertips.

Pay-

21,000 starting salary with the prospect to increase this to 27,000 within 11 months of working plus uncapped commission!

Location-

Chartway Street, Maidstone, ME17 3JB. Due to the location of the role you must be able to drive.

Hours-

Currently have a hybrid model in place. Following 4 weeks of training and onboarding you will be given the opportunity to work from home 3 days per week. 37.5 hours weekly shifts. All Shifts are on a rotation between the hours of 8am-10pm, Monday to Sunday. You will be required to work 1 in 3 weekends, any Weekend work would be from at home.

Job Role-

• Take inbound calls from prospective and existing customers to inform them about switching their TV, Telecoms or Broadband.
• Upsell additional products to better the customers current packages via telephone.
• Work towards reaching daily, weekly and monthly new customer conversion targets.
• Accurately and efficiently entering customer information onto our inhouse computer systems.
• So that you are proficient in your role, you will spend the first four weeks being supported by our inhouse Onboarding Team, who will assist you whilst you are learning our products and operating our systems. Once successfully completed you will then move on to your shift rota.

What Is Offered-

My client is passionate about building diverse teams and celebrate individuality. We love seeing our people grow and develop their careers with us and in return reward talent with competitive salaries and great benefits including:

• Salary increase after 2 months of employment if targets are met, this is then reviewed every 3 months.
• Uncapped commission.
• Hybrid working model, with 2 days in the office and the rest working from home each week.
• 25 days annual leave
• Additional life event leave i.e. wedding day, house moves.
• Two days dependants leave to give you paid time to support loved ones.
• Retail discount scheme.
• Discount on Sky products.
• Annual Sky award ceremony.
• Offsite educational at sky studios.
• Extra holidays for length of service.
• Company pension.
• Health Cash Plan.
• Private medical cover.
• Enhanced maternity, paternity and adoption pay.
• Two days dependants leave to give you paid time to support loved ones.
• Income protection cover, Death in service.
• Employee Assistance Programme

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