4 Factor
Job highlights – CUSTOMER SERVICE REP
Identified by Google from the original job post
Qualifications
•Previous experience in customer service, sales, or other related fields
•Ability to build rapport with clients
•Ability to prioritize and multitask
•Positive and professional demeanor
•Excellent written and verbal communication skills
Responsibilities
•You will be responsible for helping customers by providing product and service information and resolving technical issues
•This is a customer facing role focused on customer acquisition, retention and account management
•Handle customer inquiries and complaints
•Troubleshoot and resolve product issues and concerns
•Document and update customer records based on interactions
•Develop and maintain a knowledge base of the evolving products and services
Full description
- We are seeking a Customer Service Representative to join our team!
- You will be responsible for helping customers by providing product and service information and resolving technical issues.
- This is a customer facing role focused on customer acquisition, retention and account management
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- We hire, train and manage customer service, sales and marketing teams for giants in the telecommunications, healthcare and non-profit industries
About us
We are professional and agile. We have expanded into multiple different industries and train, develop, build and manage customer service, business development, sales and marketing teams.
Our work environment includes:
- Modern office setting
We are seeking a Customer Service Representative to join our company. In this role, you will be responsible for handling customer inquiries via telephone and email, while ensuring they receive the highest standard of service. We’re currently looking for a highly motivated individual with a passion for customer service and a skill set that includes strong communication skills, problem solving capabilities and the ability to stay organized in a fast-paced environment.
Responsibilities:
- Answer customer questions.
- Realize the importance of customer relations.
- Develop skills to effectively communicate with customers.
- Keep the customer informed about the company’s products and services.
- Perform payment processing and balancing activities.
Job Types: Full-time, Part-time
Pay: $15.00 – $20.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Experience level:
- No experience needed
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Falls Church, VA 22043: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Quick Apply
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