Telecommunications Technician

QUALIFICATIONS AND EXPERIENCE:
Must possess the following minimum qualifications and experience:

• One year of experience processing Universal Service Administrative Company (USAC) Rural Health Care (RHC) or E-Rate FCC Forms.
• One year of experience using USAC RHC My Portal or equivalent RHC Connect experience.
• Two years of experience using Microsoft Excel.
• One year of experience with processing Customer Resource Management system service incidents and requests.
• One year of experience with Department of Management Services (DMS) or Communications Service Authorization and Billing (CSAB) SUNCOM.

CONTRACTOR RESPONSIBILITIES:
Will perform the following tasks in the time and manner specified:

• Process USAC RHC Forms 460, 462 and 463 via the RHC My Portal and RHC Connect websites, as
• directed by the Department.
• Maintain a Network Cost Worksheet (NCW) for USAC FCC Form 462, as directed by the Department.
• Attend all USAC webinars, as directed by the Department.
• Coordinate with USAC Customer Service, as directed by the Department.
• Respond to all information requests in the time and manner specified by the Department.
• Track USAC filing, funding windows and cut off dates, as directed by the Department.
• Communicate USAC policy updates to Client management, as directed by the Department.
• Utilize the DMS ordering portal (CSAB SUNCOM) to audit, maintain and update the NCW and USAC master spreadsheet, as directed by the Department.
• Process Cherwell customer service tickets for DMS Network Services Provisioning Services, as
• directed by the Department.
• Provide technical support for customer phone calls relating to DMS Network Services Provisioning Services, as directed by the Department.
• Assist other Network Services Provisioning Team members, as directed by the Department.

DATA SECURITY AND CONFIDENTIALITY TASK:
The Contractor, its employees, subcontractors, and agents must comply at all times with all Department data security procedures and policies in the performance of this scope of work as specified in the Data Security and Confidentially document attached to the purchase order.

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