Desk Based Account Manager

Job Summary

BT, is currently hiring on a vacant job post of Desk Based Account Manager based in Liverpool England United Kingdom. Please read the job detail carefully before applying.

Job Title: Desk Based Account Manager
Company Name: BT
Job Type: Full Time
Job Location: Liverpool England United Kingdom
Salary:
Job Link Expiry: 2022-12-15
Posted on: jobsintelecom.net

Job Detail

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About This Role

As a DR to the Desk Sales Manager of the Liverpool within the, SME Mid-Market team this role is responsible for providing in-life customer support and straightforward cross-sell and upsell opportunities.

This role is responsible for managing customer relationships from a desk-based environment, managing a range of customers usually around 65-80.

Customer satisfaction is also a significant factor for your nominated clients, whether working with them singly from the desk, or as part of an overall account team.

You’ll Have The Following Responsibilities

• Responsible for delivering against revenue targets either on his/her own, or as part of virtual sales team within a customer base of either private or public sector customers.
• Responsibility for outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.
• Work closely with field sales and specialist teams to deliver opportunities for core BT product lines
• Accurately forecast business KPI’s to management teams
• Proactively manage churn risk for core BT products
• Identify opportunities to sell to new customers
• Recognises and delivers against opportunities for business growth via a multi-channel approach.
• Is responsible for closing own contracts, as well as engaging with others/specialists to deliver customer requirements as necessary e.g. Field Account Management team, Contract Management team for managed accounts.
• Acts as the desk-based point of contact for the customer/partner developing long term customer relationships.

You’ll Have The Following Skills & Experience

• Managing a range of clients of size typically 100-250 seats from across all sectors backgrounds.
• Familiarity with a Telecoms Desk-Based Account management / sales approach
• Recognises and delivers against opportunities for business growth via and multi-channel approach

Benefits

• 25 days annual leave (plus bank holidays)
• 50% on target bonus
• Life Assurance
• Pension scheme 
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids 
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job function

Account management

Main location

UK & Ireland-United Kingdom-Merseyside-Liverpool

Schedule

Full-time

Working pattern

Standard

Salary

Competitive with great benefits

Closing date

Oct 11, 2022, 5:59:00 PM

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