Deskside Support Engineer (D/F/M)

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an ambitious spirit who want to make a difference in this world.

Cognizant’s delivery model infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.

Be one of our change-makers and join the success story: we are looking for a

Deskside Support Engineer

Location: Munich, Germany / 100% onsite support

The Opportunity:

Level 2 Field Support engineer needed for one of the Pharamceutical industry client in Germany for manufacturing site support.

Your Key Result Areas:

• Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
• Stage Build and Image systems with standard client image (aka eCore).
• Complete special projects as requested by Customer.
• Provides technical training to more junior employees.
• Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
• Where required, provide support for the Manufacturing “Shop Floor” handhelds, laptops and scanner devices.

Your Qualification:

• Strong Communication Skills.
• Strong Analytic/Troubleshooting Skills.
• Strong understanding of MS Windows Operating Systems.
• Strong working knowledge of MS Office and basic business application.
• Strong Customer Support Skills.
• Minimum 2 years desk side support services.
• A+, MCP, MCSE or equivalent certification desired.
• Basic knowledge of networks, telecom, and compute/storage.
• Advanced knowledge of MacOS & iOS environment & administration.
• Advanced understanding of the MacOS imaging & end-point deployment process.
• Basic understanding of policy, user certificates and keychains design, management and deployment.
• Advanced knowledge of mobile device support
• Fluent in English & German

What you can expect

• An organization driven by technology – We have a tremendous technology backbone
• Open, ‘can do’ team spirit
• An environment where you can make your own ideas reality
• You will be able to work with a team provide best-in-class IT support for the workplace, applied innovation, and managed services
• Drive your own career
• Market conform benefits

Our strength is built on our ability to work together. Our many backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We looking for someone who drives in this setting and is inspired to craft significant solutions through true collaboration.

About Cognizant

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world.

We are an equal opportunity employer and value diversity at our company.