Telecommunications Specialist

Program Description:

The JRI IT Department supports 2800+ users in 90+ locations across Massachusetts, Rhode Island, and Connecticut. JRI recognizes that a knowledgeable, well-skilled staff is essential to the high-quality programs and ensuring effective client outcomes. JRI values staff as a critical resource through compensation packages and career development that includes new benefit offerings, ongoing growth opportunities, leadership development, and training access, including field-based knowledge and nationally recognized expertise.

Job Statement:

In this role, as the Telecommunications Specialist, you will provide support in the installation, repair and maintenance of the organization-wide Telecommunications systems, and its voice and data local area networks. This position may lead to a management role.

JRI provides training so that:

• YOU will be able to install, troubleshoot, repair and maintain JRI’s telecommunications equipment that supports end users throughout the organization.
• YOU will provide training for new users and trainings on advanced features and functionality for designated advanced users.
• YOU will determine appropriateness of moderate equipment changes or modifications including call switches, test trunks and test links, and install communication circuits.
• YOU will be familiar with multiple information and communications systems, including but not limited to, Analog and Digital Voice, Voice over IP, WAN/LAN topography and equipment, Imaging, and Office Automation.
• YOU will maintain recovery plans in the event of power failure, damage to telecommunications and other systems, and facilitate correction of any system failures.
• YOU will maintain, and communicate telecom systems’ documentation, policies, and procedures.
• YOU will install, troubleshoot, and repair, JRI’s voice and data, local area networks.
• YOU will serve as a member of the Corporate IT Team in support of Telecommunications, and to assist in the support of local area networks.
• YOU will check and respond to all assigned telecommunications iSupport requests for assistance.
• YOU will perform other duties as assigned by the supervisor.

Why JRI?

• Be who you are! JRI is strongly committed to providing an inclusive, diverse and welcoming environment for our employees and the people we serve.
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4,000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee resource groups (including multicultural affinity groups, LGBTQ+ advocacy, employee engagement groups, etc.), self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more

Qualifications:

• Associate’s degree or its equivalent in the field or in a related area is preferred.
• Applicant should possess 3 to 5 years of experience, with increasing responsibility in the installation, maintenance, and repair of voice and data structured cabling systems, AV systems, door control systems, video surveillance systems, and with Digital, VoIP on premise, and Cloud-based telecommunications systems (Mitel, NEC, Teams Standard Phone, etc. is preferred).
• Possess knowledge of standard telecommunications concepts, practices, and procedures.
• Possess an uderstanding of cloud architecture and a good grasp of networking and virtualisation. Some understanding of Microsoft’s Active Directory and Teams Environment is preferred.
• Experience with exposure to shared and outsourced solutions and support of in-house communication systems in a multi-site environment.
• Experience with office productivity software programs and proprietary communications software.
• Possess trade-specific hand tools, power tools, test equipment, and specialty tools that are necessary to perform the duties of the Telecommunications Specialist.
• Current driver’s license and access to reliable transportation. Clean driving record is required.
• Travel to JRI Program sites in MA, RI, and CT will be required.

JRI is strongly committed to providing an inclusive, diverse and welcoming environment for our employees and the people we serve. Persons from diverse backgrounds including women, communities of color, the LGBTQ community and people with disabilities are encouraged to apply. JRI is an equal opportunity employer.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fall River, MA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• voice and data structured cabling systems: 3 years (Preferred)
• Cloud-based telecommunications: 3 years (Preferred)

Work Location: One location