Desktop Technician

Job Brief

We have a vacancy of Desktop Technician in our company, Excis Compliance ltd. This vacancy is based in Amersfoort. Please go through the job detail mentioned below.

Position Title: Desktop Technician
Company: Excis Compliance ltd
Work Type: Full Time
City of work: Amersfoort
Salary:
URL Expiry: 2022-11-23
Posted on: jobsintelecom.net

Job Detail

Job Description

• a) Provide first/second level contact and problem resolution for customer issues.
• b) Work with Third Party Vendors to remediate complex AV issues as needed.
• c) Provide timely communication on issue status and resolution.
• d) Maintain ticket updates for all reported incidents.
• e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• f) Should have basic knowledge of Mac operating system, to support Apple pc users.
• g) Install, upgrade, support and troubleshoot for printers, computer hardware.
• h) Performs general preventative maintenance tasks on computers, laptops, printers.
• i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Requirements

• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.

Adaptable and flexible in a fast-changing industry and work environment

• Bachelor’s Degree or equivalent in Computer Science or related field.

CompTIA A+, Microsoft Certified Professional (MCP) or better

Requirements

• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. b) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. c) Proven analytical, troubleshooting and problem-solving skills. d) Proven ability to multi-task, effectively determine priorities and meet SLA’s. e) Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment f) Bachelor’s Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better

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