Direct Sales Manager

Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves 92 communities and more than 45,000 customers across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience.

General Summary:

The Direct Sales Manager leads a team of Direct Sales Representatives focused on developing new residential business and creating opportunities for additional business with existing customers. This role is responsible for the accountability and professional development of each member of the Direct Sales team.

The ideal candidate will be experienced with direct sales campaigns, growing and retaining a customer base and skilled at managing Direct Sales staff. Must be innovative and have entrepreneurial instincts that will foster the continuing growth of the company.

Essential Job Functions

• Coordinates and executes sales campaigns within their assigned markets;
• Expands market awareness through involvement in trade, commercial and community organizations;
• Monitors work performance of Direct Sales Reps; provides coaching and counseling as necessary;
• Conducts regular meetings (one-to-one) with staff to discuss current performance against goals and provide direction on how to improve results;
• Provides ongoing training as needed to ensure staff is properly following departmental policies and procedures;
• Facilitates new processes, tools, communications, training and methodologies to ensure sales team’s success across;
• Works with others to facilitate relationships among members of the various departments and locations in order to achieve the organization’s goals and objectives;
• Facilitates programs to gather requirements and features from customers to augment sales, marketing, development, support, product management, and business and technology partnerships, and others as needed;
• Completely understands, represents, and competitively positions products and services to potential and current customers;
• Remains knowledgeable and up to date on changes in the telecommunications industry through attendance of training, seminars and trade journals;
• Sets monthly, quarterly, and annual sales requirements within the department;
• Supports others within the sales/service team to achieve customer satisfaction;
• Maintains all necessary information in CRM and other applications to report sales activity and customer information;
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
• Performs all other related duties as assigned;

Knowledge, Skills, and Abilities:

• Knowledge of telecommunications industry including operations, technology, and equipment;
• Knowledge of business sales principles and practices;
• Knowledge of Company policies and procedures;
• Proficient in the use of Microsoft Office with ability to quickly learn other software as needed;
• Skill in oral and written communication with strong presentation and interpersonal skills;
• Ability to lead and motivate diverse sales teams and with demonstrated ability to teach and coach, and develop them to attain their monthly sales and revenue goals;
• Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner;
• Ability to organize and prioritize multiple work assignments;
• Ability to pay close attention to detail;
• Ability to make sound decisions using information at hand;
• Ability to travel as required; valid driver’s license and satisfactory driving record required;

Education and Experience:

Bachelor’s degree in business, marketing, or related field required, or the equivalent in training and experience. Three to Five years of experience leading a successful Market Sales team preferably within the telecommunications or IT services industries.

Experience with Client Relationship Management (CRM) applications is a plus.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Jonesboro, AR: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver’s License (Required)

Work Location: One location