Director, Real Estate Operations

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Corporate Services is at the centre of the action, providing the support that enables Bell’s industry leadership. Our Corporate Security & Responsibility, Communications, Human Resources, Procurement & Value Creation and Real Estate teams work collaboratively to drive our corporate strategy forward.

Position Description :
Reporting to the Vice President, Real Estate, the Director will work closely with the Real Estate teams and other business partners to lead a team of approximately 130 building operations staff in the delivery of services at the company’s most critical facilities.

This position has a national scope and requires a leader with a strong business acumen, knowledge of both Real Estate and Project Management, excellent communication and relationship building acumen. Someone who collaborates with teams across Real Estate and several business partners establishing strong relationships with stakeholders and peers. In addition, the candidate must have a high degree of planning and HR management capability, operational experience and ability to strategically increase service and reliability within a mission critical environment.

Key Accountabilities:
Leads a team of Senior Real Estate Operations Managers to maintain Bell’s critical environments and ensure all building systems within the portfolio to deliver uninterrupted service to technical and staff occupants

Oversee the performance of all activities required for daily operation of the facilities (access control, housekeeping, health & safety compliance, legal compliance, etc.) including occupant relationship management

Manage operations expense budget to meet both financial and service level targets

Ensure team performs all necessary preventive maintenance routines, projects and repairs on real estate equipment

Responsible for preparing Special Methods of Procedure (SMOPs) for preventive maintenance routines and providing input on SMOPs for projects

Working jointly with the Facilities Infrastructure Team (building engineering) to develop or update operational governance principles and standards

Reinforcing and following guidelines to minimize risk exposure

Measuring and tracking activity and risk levels in critical facilities

Identifying Situations At Risk (SAR) within the buildings which require capital investment to resolve

Working closely and transparently with occupants to perform planned work, and responding to requests in a timely fashion and in compliance with agreed-to standards

Experience in managing staff at both the management and non-management (unionized) levels

Optimize operations efficiency to reduce energy consumption

Qualifications:
Bachelor’s or master’s degree in Engineering, Real Estate, business administration, financial, economic or related field, or equivalent work experience related to Real Estate

A minimum of 10 years of progressive facility operations management experience: 5 or more years in a senior capacity; 5 or more in management of mission critical environments.

Excellent analytical, strategic conceptual thinking, strategic planning and execution skills

Demonstrated ability to grasp, prioritize and manage stakeholder requirements and expectations

Ability to navigate within a complex matrix structure with a demonstrated ability to develop strong partnerships and collaborative relationships

Experience working on large critical real estate portfolios/programs with experience in telecommunication industry a bonus .

Knowledge/experience in use of Property and Facility management software/tools

Strong working knowledge of best practices in real estate management, staff scheduling and management, day planning, project planning, procurement methods, SOX compliance processes, and other building management processes

People leadership experience including coaching and developing others

Adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Management

Job Status: Regular – Full Time

Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Verdun

Flexible work profile: Mobile

Application Deadline: 07/29/2022

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

Created: Canada , ON , Mississauga

Bell, one of Canada’s Top 100 Employers.