NESC Staffing
BCTLJP00001372——-CHANGE OF WORK LOCATION TO 100% ON SITE—-The UPF project works on a 9-80 schedule with every other Friday off. Start times are flexible but the standard work week is: Monday – Thursday from 7:00 am to 4:30 pm. The schedule on working Fridays is: 7:00am-3:30 pm.
Last Updated Note:
Covered by Amanda!
Job Description:
The UPF project works on a 9-80 schedule with every other Friday off. Start times are flexible but the standard work week is: Monday – Thursday from 7:00 am to 4:30 pm. The schedule on working Fridays is: 7:00am-3:30 pm.
Eligibility for this position requires US citizenship; successful candidate must provide proof of US citizenship in order to obtain badge access to the site. Candidate must complete security questionnaire and successfully clear site access requirements check. All employees are subject and agree to random drug and alcohol testing as a condition of employment. Must be able to obtain a security clearance, as applicable.
Position Summary
In this role, the technician will be supporting our customers for various project support needs including hardware, software, automation equipment and network troubleshooting. This role may be required to work overtime and varying hours depending on project need. The candidate must have strong troubleshooting skills and be able to handle multiple competing tasks at once with the ability to prioritize as needed.
Responsibilities
Provides hardware, software and/or network problem resolution support for automation equipment
Stage computers for installation by applying standard images and baseline software
Install and configure desktop computers, CAD workstations and associated peripheral devices for end users
Analyze and resolve hardware, software, and/or network problems within service-level requirements
Maintains contact with users/clients using automation equipment to provide automation support
Provides training to users in use of automation hardware, software, and Local Area Networks (LAN)
Provide instruction to peers or customers as needed
Performs IT projects as assigned
Maintains working knowledge of automation equipment hardware, software and/or networks and participates in the review of automation products and/or tools for project use
Qualifications and Skills
Basic Qualifications
Bachelor’s degree from an accredited college or university with 6 years of relevant work experience OR 12 years of relevant work experience in lieu of degree
Must have US Citizenship
Must be able to complete and pass a pre-employment drug screen and background check, including verification of employment and education
Must be able to obtain a site security badge
Must either possess a DOE Q clearance or have the ability to obtain one
Minimum Qualifications
Strong problem solving and end-user support skills
Hands on experience with Microsoft Windows 10.
Must have experience performing desktop hardware and software setup and configuration
Must be highly organized and a responsible time manager
Must be able to handle multiple competing tasks at once and prioritize as needed
Must be able to maintain computer inventory and abide by project inventory standards
Computer literate in common software applications, including Microsoft Office and Adobe
Experience with imaging techniques and imaging software such as Microsoft Deployment Toolkit (MDT)
Microsoft Desktop and Server Operating System certification and/or CCENT, A+, or Network + certification
Preferred Qualifications
Must have excellent oral and written communication skills and the ability to document in written format technical processes in a clear and concise manner
Experience with Active Directory and Group Policy Objects
Knowledge of telecommunications systems, protocols, and support
Understanding of data network concepts and terminology
Experience troubleshooting Citrix client and Virtual Private Networking (VPN) remote access problems
Experience with virtualization technologies and management tools (i.e. XenCenter and VMWare VSphere)
Job Types: Full-time, Contract
Pay: $45.00 – $55.00 per hour
Schedule:
- 10 hour shift
Ability to commute/relocate:
- Oak Ridge, TN 37830: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 6 years (Preferred)
- Windows: 6 years (Preferred)
Work Location: One location
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