TELUS
Calgary, AB, CA
Req ID: 27669
Jobs by Category: IBU-LOA
Job Function: IBU – Internal Jobs Only
Status: Full Time
Schedule: Regular
Posting Date: Jul 11, 2022
- This job will be unposted 14 days after the posting date above
Description
Job Posting Restrictions:
1) This posting is restricted to existing Journeymen Technicians headquartered in Calgary, AB only.
2) This role requires technicians to enter and perform work at businesses, government, and/or health care facilities falling under federal and/or provincial public health mandates which demand that individuals be fully vaccinated against COVID-19. This role will require individuals to be prepared and willing to provide proof of vaccination upon entering these sites. To be considered on this posting you must meet these requirements.
Job Posting Start and End Date: 2022-07-11 to 2022-07-25
KEY PURPOSE:
Provide routine maintenance and trouble resolution services on field deployed communication equipment.
MAIN RESPONSIBILITIES:
Technical
Perform maintenance, repair and testing on all network elements, including environmental, microwave, data and IP transmission, fiber, DC power/prime power, HSPA, LTE, 5G and Wi-Fi base station equipment and remote access/ alarm management systems
Identify and resolve equipment problems in conjunction with optimization, switch, and NMC resources
Make technical recommendations on network support and resiliency
Plan, document and implement equipment changes requiring outages and multiple resource coordination
Install/upgrade, commission, accept and integrate network equipment
Collect and interpret drive test data
Assist Engineering personnel in modifying existing equipment parameters and configuration
Communications
Identify issues, respond to queries, discuss trouble details and provide explanation/assistance relating to network trouble resolutions directly with external / internal customers in a professional manner
Work with Operations Team & other groups to explain / discuss details regarding progress and issues
Establish and maintain contractor relationships for support and other maintenance activities as required
Share information with co-workers
Administration
Report and update findings in ARS (trouble ticket and work order systems)
Prepare time and expense reports
Completing as built documentation
Documentation of technical issues
RESULTS OR OUTCOMES:
Troubles are resolved and/or services are provisioned within defined time requirements to meet company quality standards, to ensure network reliability and to meet customer needs
Preventative maintenance routines and administration responsibilities are completed accurately and timely
OTHER:
Perform other functions as assigned which do not affect the value of the job
IN ORDER TO BE CONSIDERED ON A VACANCY, YOU MUST:
Be performing satisfactorily in your current job
Apply by the closing date specified
Meet any minimum requirements or restrictions specified in the job posting
Meet the minimum time requirements in your current job or have approval from your manager to post out
Qualifications
Accredited Diploma in Telecommunications is an asset
Applied Science Technologists and Technicians certification would be an asset (e.g. ASTTBC, ASET)
Working knowledge of Digital Wireless Communications, and Radio Frequency Networks and Data/IP Networks
Working knowledge of TELUS wireless products and services
Must have a Valid Class 5 Driver’s License
Knowledge of HSPA, LTE, 5G and Wi-Fi Wireless Communications protocols and Networks
Knowledge of test equipment/software associated with Wireless Network maintenance, commissioning, & repair (e.g. Aglient 7495, Motorola 2660, Sunset MTT)
Working Knowledge of Harris Truepoint and Ericcson Mini-Link
Working Knowledge of NuRemedy, ticketing systems
Experience in the maintenance and field optimization of a digital wireless communications network
Experience in testing/analysis of Wireless network elements
Must be able to carry heavy equipment
Must be willing and able to climb poles, ladders and towers
Must be willing and able to work aloft
Must be willing and able to travel long distances in severe weather conditions to remove locations
Care and maintenance of company owned vehicles and equipment
Fully qualified Communication Technician Journeyperson (equivalent to current pay at wage step 8 or greater in Wage Schedule 1B, Appendix A)
Demonstrated effective decision making skills under limited supervision
Knowledge of network technology, architecture and elements and a strong understanding of their associated inter-workings
Knowledge of circuit wiring, transmission parameters and testing
Knowledge of automated provisioning, ticketing, testing and dispatch systems
Knowledge of maintenance practices/routines on network elements
Knowledge of installation and repair practices, policies and procedure
Must be able to operate hand and power tools and test equipment
Must be able to understand and effectively perform work in accordance with published work plans
Normal colour vision to work with colour-coded wiring
Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
Must follow safe work practices and abide by all safety rules and regulations
Must possess Personal Computer navigational skills
Demonstrated professional oral and written communications skills
Fluent in English
Self-motivated, work well with minimal or no direct supervision
Ability to effectively handle both favourable and unfavourable customer interactions
Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
Ability to work effectively in a team environment and collaboratively with other departments
Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
Demonstrated ability in planning and organizing to meet scheduled deadlines
Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
Must meet applicable testing requirements
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