It Installation Engineer

SF Recruitment are currently recruiting for an IT Installation Engineer

Key Responsibilities

• Support the Head of Pre-sales for surveys
• Configuration & installation of various products within the companies portfolio but primarily VOIP telephone systems, audio visual, video conferencing & network equipment such as access points, managed printers, switches & routers.
• Design & Create documentation at high and low levels to assist with the handover of project deployments into service.
• Provide basic on-site training for various products such as VOIP handsets
• Documentation will be created because of information derived from detailed site surveys, often in UK-wide locations, therefore travel and staying away from home is involved.
• Troubleshoot equipment and technical problems that can happen in the field, or pre and post deployment.
• Fault find and resolve problems on-site for audio visual, video conferencing, managed print, VOIP & connectivity customers, nationwide.
• Ensure survey reports are populated on each visit, stored within the relevant internal platforms in a timely manner and documentation is shared with the appropriate team to ensure timely delivery to customers.
• Look for opportunities to reduce the number of call outs through training, hardware upgrades and generic education.
• Inclusion in the Project Management process and delivering actions and tasks based on agreed timescales.
• Liaise with Delight Team verbally for hand-over.
• Involvement with the Technical Team in terms of documentation, tickets and internal phone system configurations and in-life changes.

What will you bring?

• Resolution driven, always striving for a positive response and delivery of options to customer’s telecoms and networking constraints.
• A tenacious attitude with a desire to deliver over and above the customers’ expectations. A can-do attitude
• Animated personality, who engages 3rd parties in a professional and proficient manner. Providing confidence to a customer that they are important to our business.
• Confident in liaising with all colleagues to meet the customers’ requirements. Demonstrating customer activist behaviour to always deliver excellent results for and on of the customer.
• Organised and efficient, able to assess faults and respond or escalate accordingly.
• Business acumen with ambition for both the business to improve its service operation and personally to continue own training and development, seeking out opportunities to keep in touch with latest developments.
• Deliver accurate and clear documentation, write-ups and assistance to the technical team, pre-sales and other areas of the business within deadlines.
• Communicate with all areas of the business to ensure expectations are managed, remaining calm under pressure and applying logical thinking to provide solutions.
• Understand schedules, deadlines and requirements within the business of you

The candidate

• Understanding and interest in developing knowledge in networking, computing and VOIP technologies
• Demonstrable ability to communicate clearly and concisely, both verbally and written.
• Proficient user of MS Office products, particularly Word, Excel and Outlook.
• Data cabling (or willing to learn)

Salary: £25,000pa

Hours: Monday to Friday 37.5 hours per weeek working between the hours of 8am – 6pm