IT Network Technician

Company Overview

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.

Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

The Smart City Technician is a fun, fast-paced, entry level role for an individual that is a customer service all-star who would like to enter the IT and telecom networking field.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

· Interacting with show and event customers to help connect their networks

· Taking show schematics/ maps and plans and transforming them into real-life, well connected networks

· Monitoring the inventory and restocking their cart to ensure they have all the tools needed for the customer’s set-up as planned

· Troubleshoot and repair network issues for end users in a busy convention environment

· Clearly and professionally communicates with all clients and facility staff regarding company products and services

· Recommends changes in procedures, maintenance requirements and upgrades of existing services to company and client

· Analyzes client requests and clearly recommends additional or more suitable services to meet client expectations

· Demonstrates initiative to develop to higher-level skilled position requiring less supervision

Qualifications

· Specialized Knowledge, Licenses, etc. This team member will have good working knowledge of physical data networks, both fiber and CAT5/6; familiarity with Internet and IP networks; Cisco switch configuration and troubleshooting tasks; ability to use Telnet, Traceroute, and Ping; properly configure/troubleshoot TCP/IP configurations on multiple PC operating platforms; properly terminate and test straight and crossover cables; troubleshoot physical connectivity for both fiber and CAT5/6 backbones and build networks. Must be able to work with minimal supervision, possess good customer service skills and be able to exercise independent judgment.

· Proficient in the following software applications including but not limited to Windows 10/11, MS Office 365 Suite, and macOS.

· Must be able to provide technical assistance and support for incoming trouble tickets; respond to support request either in person or over the phone; Strong attention to detail and clearly communicates in English.

· Ability to multi-task and respond to multiple interruptions in a professional manner

· Exceptional organizational skills

· Professional presence and demeanor

· Passion for technology, desire to learn in IT and telecom networking field

· Customer Service focused, friendly while exhibiting a can – do mentality

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check.

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may call us at 702-943-6000

**Key words – tech, IT services, help desk, IT support, Entry level IT position, cabling jobs

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekend availability

Work Location: One location