IT Technician

About Xanadu

Xanadu’s mission is to build quantum computers that are useful and available to people everywhere.

At Xanadu, we are learners, innovators, researchers, collaborators and problem solvers. We are creating something that has never been built before. Few people in their life will be able to be a part of something like this, where if we are successful, the technologies we develop will solve some of the world’s most challenging problems, and literally change the world. And that is something to be excited about!

Your role and responsibilities:

• Provide end-user technical support for applications, databases, reports, and interfaces
• Set up new employee laptops and Linux servers.
• Required to respond to Service Desk calls with end-user technical support for PCs, peripherals, telecom devices, and audio visual equipment as required
• Plan and support application upgrades and enhancements in conjunction with sponsors, users and vendors
• Install and assist with testing of new application releases, enhancement requests, and bug fixes
• Perform moves, adds and changes of software and hardware for all equipment
• Conduct problem recognition, investigation, resolution and follow-up steps such as basic end-user training, recommendations for alternate software/hardware configuration
• Track and maintain inventories
• Participate in disaster recovery planning and tests and provide support during system disaster and/or system virus outbreak incidents
• Participate in special projects, as required.

Required Qualifications and Experience:

• Diploma or post-secondary education in Computer Science or a related field.
• 1-5 years of experience in a related IT End User Support position.
• Experience supporting Windows and Mac machines.
• Hands-on experience with networking devices.
• Office Productivity Tools: MS Word, Excel, PowerPoint, Outlook, Project, Visio.
• Linux experience is a plus

Values

Our values are important. They are fundamental and lay the foundation for culture at Xanadu. Learn more about our values here.

At Xanadu, we are committed to building an inclusive, safe, and equitable culture and fostering an environment where our employees feel included, valued, and heard. We are committed to meeting the needs of all individuals and support a barrier-free workplace. Should you require accommodations at any point during the recruitment process please contact Human Resources at [email protected].

At Xanadu, we are committed to building an inclusive, safe, and equitable culture and fostering an environment where our employees feel included, valued, and heard. We are committed to meeting the needs of all individuals and support a barrier-free workplace. Should you require accommodations at any point during the recruitment process please contact Human Resources at [email protected].

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