It Technology Specialist – Amsterdam

Who is Brown-Forman?

For nearly 150 years, Brown-Forman Corporation has enriched the experience of life by responsibly building fine quality beverage alcohol brands, including Jack Daniel’s Tennessee Whiskey, Jack Daniel’s & Cola, Jack Daniel’s Tennessee Honey, Jack Daniel’s Tennessee Fire, Gentleman Jack, Jack Daniel’s Single Barrel, Finlandia, el Jimador, Woodford Reserve, Chambord, BenRiach, GlenDronach, Slane and Fords Gin. Brown-Forman’s brands are supported by approximately 4,700 employees and sold in more than 170 countries worldwide

Our small, multi-functional team at Stein manages the external production for Brown-Forman products in Europe. Being part of this team requires a collaborative and flexible approach, building strong relationships within the Brown-Forman global team and our production partners.

Why should you apply?

• Work for Brown Forman, the company of iconic products like Jack Daniel’s, Finlandia, Woodford Reserve, amongst others.

• Being part of a team who is responsible for producing Jack Daniel’s Tennessee Honey and Fire, Jack and Cola and many other established products.

• Learn and progress in a company where everyone is considered an important part of the team and where diversity and inclusion are a part of our culture.

Meaningful Work From Day One

IT support professional who responds to incidents escalated by the service desk or by direct contact by customers related to the customer, computer, network, and telecommunications equipment and functions as a single point of contact to coordinate IT resources to assist employees in obtaining needed technology support.

What You Can Expect

• Management of local IT assets.

• Management, payment, and reconciliation of IT invoices.

• Deployment, support, and troubleshooting of mobility technology.

• Deployment, support, and troubleshooting of PC-based Applications. This includes but is not limited to Microsoft Windows, SalesForce, Google Apps, etc.

• Deployment, support, and troubleshooting of all PC-related equipment. This includes but is not limited to desktop PCs, laptops, PC peripherals, and printers.

• Deployment, support, and troubleshooting of networking equipment at the direction of the Louisville-based Technology Engineering and Operations Management teams.

• Deployment, support, and troubleshooting of Wireless Devices: Smartphone devices, Cell phones, and Tablets

• Management of Video Conferencing Systems and Audio-Visual Support for meetings and internal events: Webex, Hangouts, Apple TV, Livestream productions

• Train local teams on tricks and tips for technologies used in the office (Google, SalesForce, Mobility devices, etc.)

• Works with local business users and assists with enterprise application usage and training, including Google, Salesforce, Workday, SAP triage, etc.

• Uses the CA Service Desk to record all incidents and work activities.

• Respond to Service Desk tickets meeting or exceeding existing SLAs.

• Work closely with the Service Desk to ensure the resolution of end-user computing problems or requests in a timely fashion.

• Works with other support personnel in Louisville and across the globe to consistently apply standards and back up one another.

• Support other European and Asia regions

• Works with local office management to forecast and project equipment and infrastructure requirements.

What You Bring to the Table

• Extensive computer support experience with the following technologies: Windows 7, Windows 10, Virtualization Technologies, Storage Management/Backup Technology, Network Management, Cisco Telephony

• Must be able to read, speak English and comprehend the English language and speak the regional language

• Excellent proven experience in Microsoft/Apple technology: Windows 7, Windows 10, macOS, SCCM, Security OS Patching, Office 365, print Management

• Experience in working with VPN clients

• Experience in implementing Electronic Document Flow

• Experience in Google applications: Gmail, Gcal, Drive, Filestream, Docs, Sheets

• Experience in video technology: Webex, Google Meet, Apple TV, Livestream Broadcasting

• Both Apple Technology (iPhone, iPad) and Android experience is required

• Cisco Certification (CCNA, CCNP, or greater) is a bonus

• Familiarity with Cisco Wireless Technology, telephony (CallManager, Unity) technology

What You Can Add to the Team

Certifications: Could include but are not limited to A+, Network+, MOUS, MCP, MCSE, CCNA, CCNP, CCIE, or any specific certifications that will be included in the job posting.

Nothing Better in the Market

Total Rewards at Brown-Forman is designed to engage our people to ensure our sustainable and profitable growth for generations to come. As a premium spirits company, we offer premium and equitable pay & bonus for individual and company performance. At Brown-Forman Netherlands, we can offer a competitive benefits package including, but not limited to flexible-working options, product samples, private pension plan and vacation days above the statutory, along with global career opportunities.

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Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Business Area: Global Information Technology

City: Amsterdam

State:

Country: NLD

Req ID: JR-00004440