IT Telecommunications Analyst III

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Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health, welfare and its students, faculty, staff, and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.

IT Telecommunications Analyst III – 995554 **Hybrid Remote within Tri-County Area**

Fort Lauderdale-Davie, Florida

Full Time with Full Benefits

Exempt

Annually

No

1. Responds and troubleshoots any alerts from the NSU monitoring system.
2. Troubleshoots and provides fault isolation for NSU remote locations.
3. Configures and troubleshoots NSU telephony infrastructure.
4. Implements approved architecture, deploys new and/or expanded telecom systems.
5. Configures, operates, and maintains the NSU telecom systems.
6. Performs regular maintenance on telecom devices, including but not limited to running system backups, reviewing logs, and upgrading OSs.
7. Maintains documentation on all routing policies, procedures, and configurations.
8. Provides support, participates, and leads many telephony projects and tasks performed by the telecom operations team; coordinates with the IT architecture and engineering groups to help ensure alignment with business initiatives while adhering to NSU guidelines and leading industry practices.
9. Provides 2nd and 3rd level incident support; diagnostics and corrective actions; implementation and 3rd party engagement and coordination; vulnerability management; physical break fix; and on-call coverage.
10. Provides postmortems for incidents; provides timely incident reporting to NSU; creates and maintains the known errors and resolutions registry to reduce repair times; tracks, updates and closes action items; provides statistical data pertaining to short term incidents and chronic telecom problems.
11. Completes special projects as assigned.
12. Performs other duties as assigned or required.

Special Requirement: Available on call 24 hours a day, 7 days a week using a rotation schedule.

1. May travel off-campus to attend professional and/or training conferences and remote NSU locations.
2. May be required to be “hands on” in the configuration, testing, troubleshooting, and deployment of equipment.
3. Assists in special projects.

Knowledge:
1. Knowledge in managing telephony infrastructure in a large enterprise or Academic Institution.
2. Knowledge in developing and managing business processes and workflow, standardizing documentation, and improving project reporting.
Skills:
3. Complex Problem Solving – Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
4. Strong Visio/Documentation skills.

Abilities:

1. Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
2. Ability to work cooperatively with colleagues and supervisory staff at all levels.
3. Ability to work successfully in a deadline-oriented work environment.
4. Ability to create an adaptable team to implement constantly evolving standards.
5. Ability to drive NSU and rental vehicles across NSU locations.
6. Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders.

Physical Requirements and Working Environment:

1. Speech Recognition – Must be able to identify and understand the speech of another person.
2. Speech Clarity – Must be able to speak clearly so others can understand you.
3. Near Vision – Must be able to see details at close range (within a few feet of the observer).
4. Travel – Must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.
8. Must be able to lift/pull/push objects weighing at least 50 lbs.

High School Diploma or Equivalent

High School Diploma and nine (9) years of telephony experience,
-OR-
Associates Degree and seven (7) years of telephony experience,
-OR-
Bachelor’s Degree and five (5) years of telephony experience

1. Advanced certification(s) in telephony.
2. Previous experience working in an educational institution.
3. Experience with Avaya, Microsoft Teams, AudioCodes SBCs and Gateways and Intrado e911.

No

Yes

To ensure a safe learning environment for students and staff, as a condition of employment the selected candidate will need to provide proof of a completed COVID-19 vaccination prior to commencement of employment or an approved exemption and reasonable accommodation.

Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.